Junbi Matcha & Tea - Rowland Heights — Restaurant in City of Industry

I ordered a vanilla matcha with no milk and almond jelly.

The new guy working was super nice.

He made the drink with milk on accident. He was super apologetic but the other lady working on 6/3 at 4pm was not nice.

She turned to me using a very entitled, condescending tone, "when you order milk tea, it comes with milk."

i told her, "I know. That's why I ordered it without milk."

Then she proceeded to coach the nice guy who took my order. She said, "you can hit no milk" and then attempted to show him how to do it in the computer system only to find out there wasn't a "no milk" option. She said, "oh looks like you can't do it. Well next time you can just memo it." So looks like it was a computer error.

She doesn't need to correct me or speak to a paying customer in that e tone. I wasn't even in the wrong. I don't drink milk so of course I asked for no milk. The guy made an accident. It's no big deal, but how she handled it was not hospitable for a brand that focuses on hospitality.

So the new drink I got, barely had any almond jelly. He was scraping the bottom of the metal pan with the metal spoon... and in the end, this is my poorly executed $7.25 drink.

Not only did I not get a good drink, the lady gave me extra attitude.

In a hospitality world, there's no need to "educate" the guest especially when the guest is right. At the end of the day, you were going to remake it anyways so why deal with this when all of it could have been avoided.

Here's a quote from the book Unreasonable Hospitality (which I suggest that lady go read): If you've corrected a guest because you don't want them to think you've made a mistake, you've made a much bigger mistake.

I hope she can use this as coaching to be a better leader in a brand that talks about...

I recently visited Junbi, and I can confidently say it exceeded my expectations in every way!

The staff at Junbi were incredibly friendly and welcoming. From the moment I walked in, they made me feel valued as a customer. They were knowledgeable about the menu, offered great recommendations, and ensured my order was prepared exactly how I wanted it. The service was quick yet attentive, which I really appreciated.

Junbi’s offerings are nothing short of phenomenal! Their matcha is authentic, earthy, and perfectly balanced. I tried their signature matcha latte, and it was silky smooth with just the right amount of sweetness. The snacks were also fantastic; the crispy rice bites were a delightful surprise and paired wonderfully with my drink. Everything tasted fresh and thoughtfully crafted.

The ambiance at Junbi is modern and inviting. The clean and minimalistic decor, combined with cozy seating and a calm atmosphere, made it the perfect spot to relax or catch up with friends. The lighting was warm and soothing, and the overall vibe had an uplifting energy.

Whether you’re a matcha enthusiast or just looking for a cool, relaxing spot to grab a drink and snack, Junbi is the place to be. Their commitment to quality and customer satisfaction truly stands out. I’ll definitely be back soon!

I highly recommend Junbi to my...

I think their matcha frescas are pretty tasty! Especially the guava one. It's nice and refreshing and not too sweet, also it's really pretty.

I'm taking away a star because their milkier drinks always come out way too sweet for some reason. One of the workers recommended the hojicha latte one time so I got it "less sweet" and it was so so good. Unfortunately, I have not been able to receive this same drink since. 🥹Embarrasing cause I ranted and raved about it to a friend and we both got it and holy smokes, it was so insanely sweet despite light on the sugar. Even after we waited for all the ice to melt, it was sweet. In the end, we both didn't end up finishing it. I got it again today in hopes and alas, it was crazy sweet again but I've no milk to dilute it! 😭I can't imagine what it would be at if I said full sweetness. 😩 I ask the workers, and they said there's only "less sweet" as an option instead of a percentage. I think I'm just going to stick to the frescas from now on, a shame cause I find the hojicha...