Domino's Pizza — Restaurant in City of Kingston

On Super Bowl Sunday we ordered a pizza, an order of brownies and an order of tatertots. The brownies and tatertots were all burnt, black on the edges and bottom burnt, black charcoal all around the food burnt, but they still delivered that poor excuse for food to us. When I called and asked for the manager, I spoke to a sad and poor excuse for a manager named Angel, that’s what he said his name was. After telling him about the burnt food, all he said was is that they were busy because of the superbowl, and that he can’t refund me or anything because we ate some of the food already, if you can even call that food. So I asked him how can we know if the food is edible if we didn’t taste it, over 80% to 90% of the food is left. He didn’t care, he didn’t even apologize for delivering that poor quality of food or for it being burnt to charcoal, he just kept repeating his self about oh they’re busy because of the Super Bowl. As if that should make it all ok. I had to let him know that’s not an excuse, because he kept saying it like it should be a pass for the burnt up food. He refused to issue a refund so I had no choice but to contact the corporate office and submitted my complaint. In all my life I have never gotten anything this poor or burnt from dominoes. They’ve lost a customer, actually several, because me nor anyone from my family will never order from that Kingston, NY 1201 on broadway branch ever again. Maybe not from any other dominoes either. The food was one thing, but the customer service was even worst. That jackass of a manager is the worst, had no care in the world that our food was burnt or nothing. How can dominoes hire people like him is beyond me. No wonder the food came out awful. I would not recommend ordering from this location, ever! See...

I order from here often enough. I usually don't have problems. But I'm so angry about what happened tonight. I called in an order for delivery at 6:15pm. They are usually quick and efficient and I always tip very generously to show my appreciation. Well, 7:10pm comes and still no delivery. So I called back and the same girl that took my order assured me that my order had just left and it would be here shortly. Well, 7:45pm comes and STILL no delivery! So obviously I called to complain and this time a guy picked up. And I was like, well, where is my order. All he said was "I'm sorry apparently your order was never put through"....... so why was I told my order was just leaving and on it's way??? She should have at least realised her mistake and put the order in for a rush delivery the second time I called!! Fix this Dominos... I'm so mad. But I still gave you 3 stars because you usually do an awesome job. Get rid of...

I would not know how poor the pizza is at this company, only for the fact that I did not RECEIVE a pizza from this company. I called at 12:30 and ordered a Buffalo Chicken Pizza, the woman on the phone (quite rudely, may I add!) told me it would be a two hour wait. FOUR HOURS LATER I called to see where my pizza is and they said they knocked on my door (which I was awaiting by and never got a knock) and that they ATE MY PIZZA at the store. Again, shocked after they hung up on me, I called and demanded they bring me a pizza... This time, they promised me a free pizza for all my wait. I've been waiting three hours and it did not come yet. If you'd like a suggestion, DO NOT...