Subway — Restaurant in City of Mechanicville

I would like to start this review off by saying I’ve worked in the food industry most my life and have never given somebody an attitude simply for ordering food. I had just finished ordering my sub my fiancé was adding a kids sub to our order for my daughter who isn’t even 2 yet. My fiancé wanted to add avocado to my daughter’s sub which is located at the end of the bar. The manager making the sub G W E N as she pronounces her name I guess she just thought I didn’t know how to spell or something anyway tells my fiancé your supposed to tell us that first in a snotty irritable voice my fiancé is too nice to say anything but I felt instantly offended as if we are supposed to know that as if there are secret rules to ordering a sub and if there are whys it all the way at the end of the bar. I told her that she was giving my fiancé an attitude and as a customer she deserves to be treated with respect to which she replied respect is earned not freely given. Which I believe is true if you aren’t working in a customer service driven role where you’re giving the customer an attitude simply for ordering food. I apologized to the other worker in the building because she did nothing wrong and didn’t deserve to have to deal with the awkwardness this moment created. I asked for the managers name to which she replied G W E N. Now idk where the attitude came from because we are please and thank you type of people all I can assume is this middle aged white woman saw a brown women and retaliated do to her inner racism I’m disgusted by the level of unprofessionalism from a manager and will not be returning to this establishment again and will be telling everyone I run into the type of establishment this place...

My visit was in 10/30/25 at 12:30pm. The guy the behind the counter was nice. The female who jumped on to help him was rude as could be. She was obviously mad she had to come out front to help and had no problem taking that out on customers. She had my sandwich and asked me "what dressing?" I accidentally said lettuce not the dressing and no lie she raised her voice and repeated "WHAT DRESSING?" Shocked I asked for sweet onion on the side. Well that was a mistake because that really pissed her off. She slammed down the cup. I asked her for 2. She yelled at me "that's all we have!" Now mind you the tiny bit she put in the cup was not enough for a 6 inch sub. I had to go by mayo. I wasn't asking her for anything else! If you don't like your job quit! Don't take out on paying customers! Not to mention her behavior...

Went in to get a wrap tonight because I didn't feel like cooking... anyway, the first gentleman looked at me when I was ready to order, and ignored me, the gentleman making my wrap was wearing the same gloves as the order before, and then went in the back to bring out more containers with the same gloves, and the started to finish my wrap with them, when I asked him to change his gloves after touching all the stuff, he then proceeded to give me an attitude the reminder of my order! The counter where they make their wraps was disgusting, like it hasn't been wiped down or cleaned all day!! I won't be returning!! I'm not even sure if I want to...