Cam's Pizzeria — Restaurant in City of Oswego

My family's first visit and definitely our last. A friend recommended Cam's and we figured we'd give it a try. Went in around 4 pm and the place was empty except for a man and his daughter grabbing slices. We ordered a large with meatballs and extra cheese and three 20 oz sodas for dine in. Told by the young girl it would be about 20-25 mins. Sat down in a booth with my daughter and boyfriend. FOURTY mins later, the other counter person brings a box to our table. I realized there was no plates brought with it, so I went to the counter and waited...and waited and waited. After 4 or 5 minutes of having the original female clerk pass by without any acknowledgement, nod or even an "I'll be right with you", I finally gave up and told my daughter to eat it off a napkin. My boyfriend upset by the wait, poor service and burnt pizza went back up to the counter. He came back over a minute later (seriously peeved) threw a pile of plates on the table and walked out of the shop. Apparently, the original counter girl had thrown the pile of plates at him with an attitude. Long story short...we paid $30 for a crappy, burnt crust, hard bottomed, greasy pizza, three sodas and an attitude. (Don't even get me started on the greasy haired worker in dirty clothes handling pizza or the cook with the big, bushy beard without anything covering it or the chick with the long hair all over the place. Apparently, health code is optional here.) Next time, we get a couple of DiGiorno's for half the price and...

I went into Cam’s on a Monday night and ordered (3) slices of pizza and asked that my one slice be heated extra well. The pizza came out and I took a bite and it was barely over room temperature so I brought it up and asked if they could put it in for another minute or so and she asked me if I had taken a bite out of it (clearly there was one bite missing) when I told her yes she said oh sorry we can’t take it back; I said I just wanted it heated some more and she said no sorry once you take a bite out of it we can’t put it back in the oven. I said well how was I supposed to know if it was hot enough if I didn’t take a bite and asked her when that started and she just ignored me. Meanwhile the guy I specifically told extra hot never said a word either. I swear I have had my pizza warmed up there previousl because I am picky and like my pizza hot when I eat it. Is this a thing now? Why wasn’t it put in foil to re-heat or why not offer another slice the way I had ordered it in the...

Ordering online as a bad experience. The other went through on my end and was even charged to my account but wasn't received by the store so it never went though. I called twice and was told that to wait for the manager who was on his way but took about 10 minutes. At that point the manager couldn't really help me except to put the order in AGAIN and pay AGAIN so not I have to track down the original payment and dispute. Anyways I can't even review the food as im need to wait another 50 minutes but the process of ordering online was a HUGE hassle. I'll update this review when I actually receive the food that I paid twice for AND get a credit for the extra payment.

UPDATE: Food came from them fast and was pretty good. No complaints there. It's a Sunday so I'll have to wait until tomorrow to see how quickly I can get refunded for the first payment. Because the food was good I upgraded...