McDonald's — Restaurant in City of Oswego

Absolutely dissatisfied. We have been coming to this location for years, on MOTORCYCLES, with absolutely no issues. Well this particular night we were told by “Adam” management, that motorcycles will not be served at this location. Well, with this being a pandemic, the inside not being open, and never EVER hearing at any other location or fast food establishment that motorcycles will not be served. Well it’s in the eyes of the STATE is a motor vehicle! So being a tax payer, and holding a drivers license, and being told after we already paid for our food that we would be served this time, but not again was disappointing. So I called the establishment, asked to speak to a District or Branch Manager to gain a better understanding of why motorcyclist will no longer be served at this establishment? I was told my “Adam” the “manager”, he was not able to give out any information or means to contact anyone. He also could not tell me “when this rule started”. I left my Name, telephone number, and was told I would be contacted. Here we are two weeks later, I have not been contacted, by anyone. So I will attempt to reach out to corporate; if this rule is true, I guess it should be posted and I will make sure my fellow motorcyclists steer clear of such this particular...

I ordered a Deluxe Crispy Chicken sandwich, a crispy chicken sandwich and two apple pies. Got home, and the deluxe has no tomatoes. Called the store. Josh - the manager on duty - says "oh, sorry, we forgot to tell you we have no tomatoes" I asked if they were going to do anything about it. That smug little jerk goes "nope. I don't have tomatoes to give you and you already ate it so I can't give you a refund."

I said "I haven't eaten it. So will you give me a refund if I bring it right back?"

"No. I won't give you a refund. There's nothing I can do for you."

I am not eating this sandwich. Had I know there were no tomatoes i would have ordered something different.

So if you want your sandwich to not come the way it is advertised on their sign, and then have their manager refuse to take the sandwich back and give you a refund, while being spoken to in a rude and condescending manner,, then this is your place.

Personally, I think this is unacceptable. The business did not provide the sandwich that was advertised, and then their employee refused to correct the problem. This is bad form...

Worst McDonald’s I’ve been to and my expectations for McDonald’s are low. Burgers came out decent, fries were stale, and items were missing but I can tolerate and expect that from McDonalds. What I cannot tolerate is the “service” I got. I arrive there and the drive through speaker is down with a note says pull up to first window, not a big deal so I pull up to the first window and wait 15 minutes nobody comes to it so I think maybe they meant the window labeled 1 but is the 2nd window so I pull up to that one and after someone is given food through it I am told I need to go back around to the other window. I ask if I can just get my order there because I placed a mobile order and am rudely told no and they shut the window, so I go around to the original window and tell them my mobile order code they wave me through and then I wait at the other window for 10 minutes till they hand me the drink for my order and tell me that the rest will be out in a minute 5 more minutes and it’s out……and the orders wrong but whatever I’m done...