Riverwalk Coffee Roasters — Restaurant in City of Oswego

Been wanting to try this place since I moved to the neighborhood about a year ago.It took me this long,because I am disabled,rely on a powerchair and afraid of doors...Lol !! Finally made it about a week ago and was not disappointed! Not only did I recieve help with the front door🤣,the staff warmly greeted me,assisted me in any way they could,were kind and patient.The environment is warm,relaxed,friendly and clean.There is a very nice seating area inside,where you can enjoy a game of chess or tic tac toe while you wait or you can check out the various coffees,candles,teas,coffee mugs,etc on display at the front of the store.Which is where most of my visit was spent...because I have the attention span of a squirrel😀! Moving on...so finally make it to front counter.Whoa😲was like reading computer script,not prepared! I'm pretty simple when it comes to my coffee,like it black.But this day, I thought,let's do something different.Take a chance.So,got a shot of cookie butter😊Soooo glad I did.Wow! Left there not only with my coffee,but a giant,delicious cookie,an adorable ghost coffee mug and a pumpkin spice latte sticker.Enjoyed my amazing coffee and cookie in the gorgeous seating area,beautifully painted I may add,tucked between the Riverwalk building and the building next door.Soft music coming from the outdoor speakers,great weather.Overall great experiance!Huge thank you to the staff and the customer that opened the...

I have given Riverwalk coffee a couple of tries now and have been sorely disappointed each time. I was trained as a barista at an established coffee shop so I was hoping for some great coffee from riverwalk. Every time I have gone the service has been subpar, definitely not friendly in any way. Every drink that I’ve tried tastes like straight milk with an insane amount of flavoring, the espresso is seemingly nowhere to be found. I tried the wildflower latte which I was very excited for, only to find that there was yet again lack of any espresso taste and an overwhelming sweetness. The globs of honey that were poured in did little to help the latte. Honey doesn’t mix in well with iced drinks as it is so it confused me when I watched the barista put in such a large amount. Ultimately the latte was rendered undrinkable.

Additionally, not allowing baristas to except tips is a little ridiculous, and gives no incentive to employees to create and serve quality drinks with quality service. Especially when the baristas are working completely alone with a long line of people, which has been the case every time I’ve gone in. If you want to support a small coffee shop in Oswego, I highly recommend either Coffee Connection or...

I recently visited Riverwalk with my little sister, and unfortunately, our experience was less than satisfactory. We ordered a latte and a black Americano, expecting a smooth and enjoyable visit.

To our dismay, it took a total of 26 minutes to receive our order. We received the latte first, but then had to wait an additional 7-10 minutes for the Americano. This delay was particularly frustrating because we noticed four separate customers, who appeared to be regulars or friends of the staff, arriving after us and receiving their orders almost immediately. These customers did not appear to have placed online orders, making the situation even more puzzling.

While the coffee itself was decent, the service experience overshadowed our visit. I hope the management can address these issues to ensure all customers receive timely and fair service...