KFC — Restaurant in City of Rochester

🎮🍗 Boss Fights and Bites Review – KFC (University Ave, Rochester NY) 🍗🎮

“Welcome back to Boss Fights and Bites, where we take on the toughest food battles out there! Today I pulled up to the KFC on University Avenue in Rochester, NY, and I didn’t play around — I went straight for the 16-piece family meal with 4 large sides, all mashed potatoes and gravy, plus those classic KFC biscuits.

First off, the chicken? 🔥 Crispy, golden brown on the outside, juicy and flavorful on the inside. That original recipe seasoning still feels like a secret weapon — that perfect blend of herbs and spices that makes you want to go back for just one more piece… and then another.

Now let’s talk sides — I doubled down hard with mashed potatoes and gravy all around. Creamy, buttery potatoes, rich gravy poured on top, and when you pair that with a hot, fluffy biscuit fresh out the oven? Man, that combo is a straight-up boss fight victory.

Service at this location was solid — the food came out hot, fresh, and fast. The staff was polite, and everything was packed up the right way. The only small downside is the parking lot can get a little tight, especially during dinner rush, but honestly, once you’re inside and that food hits the table, you forget about all that real quick.

Final verdict: The KFC on University Ave delivered a knockout meal. Big portions, great flavor, and comfort food that hits right where you need it. If you’re looking to feed the family — or just yourself if you’re feeling bold — this is a win worth grabbing.

That’s my review — now I want to hear from you. What’s your go-to KFC order? Are you rocking original recipe, extra crispy, or maybe even spicy? Drop it in the comments, and don’t forget to like and subscribe for more food battles right here on Boss...

Dear KFC Customer Service Team,

RE: Order #212323825 from KFC 1210 University Avenue Rochester, NY.

On Saturday , November 2nd I had a very poor customer experience at your KFC 1210 University Avenue Rochester, NY Locations that left me highly disappointed with both the quality of the food and the customer service provided.

When I brought my concerns about the food condition and quality (chicken tenders cold, hard and inedible,) this is what I was told

“ you have to deal with issues like this online. We don’t get involved with that.”

Giving me the impression that my Tender Combo was actually dropped from the sky directly from the KFC Online Kitchen !

Details:

Upon receiving my order, I found that the chicken tenders were hard, cold and not edible.

When I returned to the KFC location to request a replacement order, I discovered they had closed 20 mins early early. I requested a refund, and to my second surprise he informed me that he doesn’t get involved with issues of customer dissatisfaction, food quality or refunds because I ordered it online via your heavily promoted KFC Mobil AP

Before closing the drive-through window, he wanted me to know that the chicken that he was selling at the time was so much older than the tenders - indicating that I was lucky to order the tenders supposed to the chicken.

This situation was frustrating, and I believe it reflects poorly on KFC’s commitment to quality and customer care.

Recommendation: you should hire people to shop your stores at critical times to get a sense of how your customers are being treated.

Thank you for your attention to...

I ordered online. I got the 10 piece saucy nuggets, my son doesn't like spicy food so I got them unsauced and figured I could ask for 1 sauce when I went inside .... the woman ignored me for at least 2/3 minutes and then came over with an attitude... I told her my son is 1.5 years old and won't eat any sauce however I was going to share with him so I asked for 1 sauce on the side for myself. The online app wouldn't allow me to select the sauce on the side so she refused to give it to me unless I paid 1$ for 1 sauce. It was not only disgustingly rude but I am going to make sure I tell everyone not to go here. It's not the first time I've gotten horrible service and in that respect I guess it's my fault for giving this place a second chance. I think this is absolutely ridiculous. I have ordered online before. I tried to order sauce on the side there was no option. You would think 1$ would be better than loosing...