The Grilled Cheese Factory Roc — Restaurant in City of Rochester

I work at Marketplace Mall and on 4 separate occasions including today, I always had to go back and get something they forgot to put in with my food. I ordered the Cajun ranch sauce everytime I go there and when I go back to my store, it's not there so I waste extra money and time for something I should've had in the 1st place. And I ordered the Cool Bird quesadilla which has chicken, ranch, bacon and cheddar jack cheese. When I went back to my store today, they forgot my ranch AGAIN and they even forgot what I asked for when I went back and i was there 5 minutes prior to get my order and I had to make a 2nd trip that same day(today) because they didn't put bacon or ranch in my quesadilla and opened up my quesadilla to them and they said they'll take care of it. Well they only took care of half of my quesadilla and they just threw bacon and ranch on it in sloppy manner and it was still opened up and aren't you not suppose to bring food back to the kitchen after customers touch it? And I found a hair on my food too. Totally lost my appetite now and I just wasted 13 bucks. And you expect me to pay the price I did when I don't get exactly what I pay for? And the fact that they gave me the same cold quesadilla back but they just put cooked bacon on a cold quesadilla and I couldn't get a fresh one? Sorry but it's not worth the headache and I gave this place many chances. Good food when it's ordered correctly but that seems to be hard to ask for. It's 2 stars because they gave me...

I ordered sandwiches and sides for our fam with diverse dietary choices and tastes. There was something for everyone, and the food was absolutely fantastic. Large portions, unique offerings and warmed up fantastic in the toaster oven (I could only finish half my sammie!). Having spent a lot of time in St. Louis I've enjoyed many a fried ravioli and theirs was top notch. Highly recommend and grateful there is a place like this...

l was the winner in the contest last month so l came to pick up my tuna melt today and l got to go but l did try a piece before l got on the bus ok let me just say this the best tuna melt l ever had love how everything melts in your mouth and you get full with just eating one slice the fries was good l just should had asked for a pack of salt but it was good l will come back one day AAA please stop and try this place you...