Burger King — Restaurant in City of Schenectady

All Burger Kings are not created equal. The one I visited tonight was good, some of the others are questionable. I had a nice quick dinner, and I was on my way. The order was taken quickly, and before I know it I was in my car eating. A few weeks ago in a different location I ordered the two chicken sandwiches for (and I say that loosely) $4.99. I got through the first one, and they second one I threw out. The chicken, and again I say that presumably, was something that may have been prepared out of a nursing home. It was a creamy consistency covered with breading. I don't think I've ever eaten anything quite like it before. It was awful.. It didn't stay down either. It was more like a purée, for people without teeth to gum and consume not enjoy. The sauce that the sandwich came with was at this point indescribable. It was not before long before I was tossing my cookies on the side of the road. When I approached the management I was told that this particular combination sandwich has little if no chicken in it as it is processed and reprocessed, and the sauce could never go bad as it is engineered as it would never. He pointed out the sandwiches on the menu that are chicken and not engineered. I did get my money back over that fiasco. He was ok about giving my money back, but I definitely left lasting impressions on the traffic riding past me on the roadway. I believe this menu item needs to be removed. I have a strong stomach and a healthy appetite but for the next couple of days, that was not the case. I was in the food business years ago, so I know how some things operate. There is now substitutions for quality reviews of items being offered. There are no substitutions for quality control either. I have been back to the place where this all took place, but I know what to order and what to stay away from. I ask you, is it better to steer away from a menu item better than steering off the road to put in a revolting show...

An update (because restaurants are not always consistent): On one recent visit, I requested a burger plain ("no salad, no secret sauce, just meat, cheese and bun" -- pretty specific); it came out marked plain but nevertheless with all the (unwanted) fixin's. On another visit, I ordered a burger, got a "We're on breakfast" response. I note in passing, nowhere on their location website or in the store is there any indication that the regular burger menu is unavailable at some times during the day. Staff remains courteous, but lacking that something special in place before. We regularly patronize the Burger King at the corner of Liberty Street and Erie Blvd. in Schenectady. We go there for the convenience and the service. After all, a fast-food burger is rather basic. But this simple restaurant goes the extra mile.

I have neveralways

Where do I even begin with this nightmarish visit to Burger King? From the moment I arrived, the scene was set for a truly dismal experience. The exterior of the restaurant was as welcoming as a haunted house, complete with a brawl between some unruly characters outside, making it feel more like a back-alley fight club than a family-friendly eatery. Inside, the situation didn't improve. The dining area looked like it hadn't seen a mop or a rag in ages, with tables and floors grimy enough to make you lose your appetite.

The staff seemed utterly indifferent to the chaos, both inside and out, contributing to a service experience that was as lackluster as the ambiance. When my food finally arrived, after what felt like an era, it was a stark reminder that not all burgers are created equal. The 'flame-grilled' burger was so overdone it could have passed for charcoal, accompanied by fries that were more oil than potato. My soda, diluted and flat, was the final nail in the coffin for any remaining expectations.

But the real kicker was the ongoing commotion outside. Not once did any staff member attempt to address the situation or reassure the customers inside. It was as if dinner and a show had taken on a whole new meaning, albeit one nobody asked for. This visit to Burger King was not just a letdown; it was a complete and utter fiasco. Safe to say, I won’t be returning, unless I’m in the mood for medieval theatrics...