Scene One Cinemas Movieland 6 — Local services in City of Schenectady

The volume of the movie shown is so incredibly loud, it HURTS. This not only makes the movie very unpleasant to see, but will cause permanent damage to your hearing. I've experienced this twice now within one month; first in mid December of 2019, next in early January 2020. The first time this happened it hurt so much I had to finally leave the movie halfway through in order to ask the staff to lower the volume and they did, adjusting it to a normal level. Of course I'd missed a lot of the film. But I caught up on the plot and figured this had just been a one time mistake of the theater's. Yet when I went back a month later to see a different film I found it was to be played in the very same room at that theater. The ticket seller reassured me that they'd fixed the volume problem there. So, I went into that film room and immediately the volume of the commercials was blasting my eardrums out. I left and asked the next ticket seller to please adjust/lower the volume as I couldn't see a movie that really hurt my ears as I tried to watch it. A member of the management was standing right there and she said they would do so immediately. I went back into the film room and the volume was just as loud. Okay. So, I went back AGAIN to the ticket seller and asked for my money back because it hurt to see the movie so I wouldn't be able to see it. He wouldn't give my money back. He told me that management was currently fixing that problem and to go try the theater room again. AGAIN? I started to go back to the theater room again (having already lost my seat there twice now) and then realized this was too awful to have to deal with in the first place. So I returned to my place in line once more to get to the ticket seller again and request my money back a second time. The ticket seller told me that management would come down to return my money, and I needed to step to one side to wait for them. Step to one side? So that I could watch him sell more tickets to other victims (with little kids!) who'd have their hearing permanently damaged just to see a film? I would not step to one side. So THEN management came down and returned my ticket price payment for a great movie I never got to see one second of because this theater was...

Took my daughter to see Moana 2, the theater was nice but I have issues with 2 things .. 1 there was no one to scan the tickets so we found our way to theater 4 … now issue number 2 applies to ever theater I’ve been too and I’m getting sick of people yelling at me because of the seat numbers that’s on the ticket when we got into the theater we had seats at the very top which was row R seats 7 8 9 10 and a group was already sitting in our seats so we moved a few seats down so now before the movie started another couple came in and said they paid for 3 seats in the row and I told them we paid as well and there’s people in our seats , and they sat down a few seats from where we are and then decided to movie which isn’t a problem .. moral of the story is I don’t understand why tickets are being issued with seat numbers and there isn’t anyone in the theater checking to make sure everyone is in the correct seats and they’re just making people constantly yelling at other people because some people are ignorant and want the seats that they paid for I’ve had this issue at crossgates. Colonie and now movie land if tickets are being sold they should just have the theater where the movie is showing and no seat assignments and have everyone just seated as they arrive at the theater or if they’re gonna have seat numbers then they should have a theater employee checking to make sure everyone is seated in the correct seats to avoid conflict with...

First - let me say that the seating and screens are great. The theater is clean and most of the staff is friendly.

I've been going here since it opened in Schenectady - when it did it was touted as a new movie going experience unlike the big chains. What I experienced tonight was just the opposite.

I brought my 2 children to watch Finding Dory. I first got 2 pizza's and 2 large sodas. $26. Thought it was high, but so is most places. I went back up for a large popcorn and 2 candies. Another $16. I asked for one of their lids that they tout as innovative. It's a plastic top that can double as a small bowl. They wanted a buck. I told them I had already spent $26 and $16 and I would've had a $1 off if I ordered it as a combo, so could I please just get the lid. No. I was in disbelief. They called a manager over, and he seemed upset with me - probably because of the rather large line this particular night. I said I couldn't believe they wouldn't just give me a lid - I asked for a refund. He was obviously mad at me for asking - and even pointedly responded "what did you just say" when I said this isn't good customer service.

I got my refund. Bowtie lost a customer. Sorry, stop saying you aren't a big chain when you service says you are. There is another cinema a mile over the bridge that is 1/3rd the cost and would never treat a customer like this over a 3 cent...