City Hall Cafe — Restaurant in City of Syracuse

I have been dining there for years. The food is delicious and Mike and Stephanie are very polite and excellent cooks. Today the owner rudely told me I couldn't bring any drinks with me that he could get in trouble with the health department. I told him I've been bring it for years with me and it was Lactaid. I spoke with Onondaga County Health Department and they said I would have to have a discussion with the owner when he was in a better mood. They said it didn't pose a health risk bringing in my Lactaid milk. I was appalled the way I was spoken to today. I don't think he heard a word I said when I told him it was Lactaid. Not once has he thanked me for my loyalty dining in his establishment. Vinny at Pavone's Pizza, South Warren Street, is very good at this. Kudos to Mike and Stephanie. The new location on State Street is very clean but owner Cristo was very rude and walked away from me when I was explaining I was lactose intolerant and that's why I had my Lactaid milk jug. Very disappointing...... Mark...

I wanted to grab a cup of coffee while doing some business at the City of Syracuse permit office. I didn't expect a low price cup of coffee, but at least a decent tasting cup. It was bitter, not that hot, and they offered no dairy products for creamer. The cost was $2.97. Saw the price on the cash register. I asked if that was the price for the coffee (it could have been for the previous purchase that was just checked out). The person at the register instantly went into a political rant about the current US presidential administration. I wasn't complaining about the price, though the quality of the coffee was poor. I was taken aback that he was blaming his prices for a bad cup of coffee on the current president. I really didn't want to engage, but I felt pressured to reply. I really just wanted a decent cup of coffee. Instead, I got a cup of mud and some unwanted, misinformed political opinion. I will not be returning to this business, not because of the politics but because of the...

SKIP THIS PLACE AND ORDER ELSEWHERE! Rude, short and unprofessional. Called today to order a bacon egg and cheese on a roll and asked to add avocado to which the staff person said “bring your own avocado because we don’t sell that”, okay haha I can enjoy a sharp answer and I say no prob just a bacon egg and cheese. I called back to ask to add a hash brown or home fries to which the person answers the phone “what do you want now?” I ask for my request and he says “you’re better off coming and looking at our menu since you don’t know what we have” You can simply say “sorry we don’t have that” The demeaning tone is not necessary and no way to conduct business. So I took my business to KUBAL COFFEE shop just down the street with friendly...