The facility is a bit dark for lunch but it's kind of to be expected for a building sharing brick and mortar walls. It's not appreciated, but it is understood. Well decorated with twinkly lights making it more charming than dank.
I am giving the facility a 3-star because of the quality of the food & service.
The gal who waited on us during lunch was not on par. She didn't chat with us, especially since we are not being from the area we could've asked about the location. Also I was going to the hospital which was absolutely nerve-wrecking so a chat would've helped.
She also didn't make sure our order was done correctly - & we were the only other table there other than another table: party of 3 older people which were done with their service & just talking so it should NOT have been hard to service ONE TABLE OF TWO PEOPLE! She was more interested in her co-workers sitting at the bar during break.
The cleanliness was ok. Apparently the bathrooms were decent in size. I think there are WAYYYY too many tables in there to be comfortable so I would NEVER return for the busy crowd. It was hard sitting, nearly, on top of the next table even though there was nobody seated there.
I may return if I wanted a great tasting food but not for service. I go to eat for 2 reasons: 1. good food / not having to do dishes, 2. Chatting.
I always give at least 18% for ok service. 20% for great service. She got 15 % I believe. If she had chatted with us, this restaurant would receive 5-stars. Too bad they didn't hire a great wait staff.
I would NEVER return for service - only the good food -- IF I returned to the area & wanted to go out of my way into downtown Syracuse. Too much a hassle with only like 5 parking spaces available next to facility. I'd rather go try somewhere else than...
Read moreMy adult children brought my wife and I here for our 25th anniversary. The menu was very limited. Did not match what was online. Do not think you are coming here for any type of quality meal. The servings are small. My wife and daughter had a $22 Parmesan crusted pork loin with garlic mashed cauliflower. The Parmesan crusted chicken was very tough and dry and overtaken by the mustard sauce, and the Parmesan was shaker cheese poured on top. Not even melted let alone crusted. The garlic cauliflower was full of raw garlic and literally hot to the taste from the raw garlic that over empowered the whole side dish. The $27 salmon was a very small piece. In fact, smaller than the $6 piece that my other daughter had thrown onto her dish as a side. The clams casino was all vegetabley and no clams. The chicken Marsala was also very dry and tough and had about 3 very small slices of mushrooms and no sauce. The size of the chicken was about a half of a breast of chicken. The Cajun pasta dish was close to a chicken riggies dish but had raw vegetables. Several dishes , out of the 8 or so entrees, we were told they were out of. We did advise the wait staff how disappointed we were with our meals, and that went unaddressed. Not one of us, out of 8, finished our meal. Would not even give a one star if I didn’t have to. Eat next door at the pizza shop, you will have...
Read moreWe ate there once before and everything was good and the service was great. We ate there recently and there was hardly any other customers there. I only mention this because the service was lacking. The employees seemed to spend most of their time in the kitchen instead of being attentive to their customers. We had crab cakes and they were good. We also ordered beef tacos and they were tasty but cold. My son ordered a chicken sandwich and he said it tasted good but was overdone. My husband ordered an eggplant and pasta dish. He said the pasta and sauce were good but the eggplant was so overdone he couldn’t even cut into one piece. I had salmon and it came out raw. I had to send it back twice. The waitress did try to make it right and finally brought me out a new dish that was cooked correctly. Unfortunately my husband and son were done eating by that time so I quickly ate the piece of salmon so we could leave. The waitress did apologize, but I think the owner or a manager was there and didn’t come over to us which I feel she should have. She did socialize with another table. We may try it again due to the Keto menu but it will take awhile...
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