Arby's — Restaurant in City of Watertown

I went with my mom we stopped on our way to visit family. When we walked in you could see garbage all over the floor, the tables were filthy, it was very cold and the staff were standing together in the back talking loudly together you could hear there conversations. We stood there waiting to order for almost 10 min. When the young girl finally came out looked at us and said what do you want? Ignoring her ignorance we ordered our food. I ordered the beef and cheddar meal and my mom ordered a fish sandwich meal with ketchup snd extra tartar. The 2 meals together came to over $30. We asked for a reciept she said they were out of reciept paper. I went to get our drinks and my mom went to clean a table off. We got our food which seemed really fast and sat down. My mom needed a knife to spread her tartar sauce which was in a cup so I went to the counter to get one. They cashier ( a different lady) walked up to me and asked "what are you here for?" I asked for a knife. Without saying a word she threw a plastic knife on the counter and walked back to the other girls and continued there very loud conversation. My sandwich was not hot but warm. Our fries were hard and cold. They tasted as if they had been sitting out for hours and dumped back in the grease to warm them up. My mom's fish sandwich was cold and you could tell by the look of it it was old. The orange cheese on it was a dark brownish orange on the corners and transparent on the fish. We could barely hear each other talking over the staff behind the counter yelling back and forth to each other. I went back to the counter to show them the food, I seen 2 of the girls look at me then turn around and look the other way. I said excuse me very loudly, but they refused to acknowledge that I was there holding a tray of food. We finally gave up, threw our food in the trash and walked out. I have never been treated so disrespectfully at a fast food restaurant. Never seen one as filthy. I wouldn't give them even 1 star. Never again will we ever go back to the Arby's on arsenal st....

I was behind a few cars here and I was waiting behind them for a good 10 min. I was thinking they were ordering. I get up to window and I sat there for 5 min. Noticing all the other cars were driving into taco bell. So I was confused. Iooked up arbys and it said they close at 11pm. It was 10pm. So I called and an employee answers. I stated I've been here now (after looking them up calling and waiting) a good 15 minutes. She said "you have"? Then she says "oh I'm sorry I turned my headset off"! She told me to come up to window to order. I haven't looked at menu yet. She was very rude and acted like she wanted to close an hr early. I stated to her that she let 4 cars go through and lost that business. She didn't care. She told me my total, didn't talk to me, and when she gave me the food she handed it out the window as I was trying to get my phone between my seats and she says take your food. So I grabbed it and went to say thank you and she slams window. Everything was rushed made very sloppy and not how I asked. Very poor customer service with that employee. Not worth the money even waiting for fresh food. It was disgusting and I had to put my own mayo and tomatoes on my sandwich. Very poor. The loaded curly fries had no bacon and probably 3 curly fries. Drink was filled halfway. But I paid for a meal that was half and not cooked and not made how it should've been. Large drink was a small. So don't go late night I guess. Although its suppose to be the same all day no matter the...

I would have to say not so pleasing to the taste. I was on a job painting interior walls for a customer. The Customer took the kids out to lunch and was very considerate to make sure I got something to eat. They called while I was painting and ask if I wanted something to eat. McDonald's was packed and they couldn't wait. They pulled into Arbys right across the street and asked me what I wanted from Arbys. I was like Hmmmm! Arby's!!!!! I haven't had it in 15 years because of the quality. I was sure they had fixed it by now. I just got the basic roast beef sandwich with cheese and order of fries. Im sorry the Fries are real bad. Over seasoned and it seemed like they were cooked fry oil that was 6 months old. I had an after taste for hours from the fries. The Sandwich meat tasted slightly rotted like it has just turned bad then cooked it. I'm sorry about the comment but I just had to make it known that Arby's is not good at all for even the fast food. This was last Friday Afternoon. Today I traveled to Buffalo for some business and was very hungry. My wife wanted to stop at Tim Hortons and get a Coffee. Again only food available was Arby's. This time I had the Crispy Chicken Sandwich and it wasn't bad at all. The Fry's tasted the same way and I didn't even bother eating them because I knew the after effect. Still after only a bit of fries I had an after taste for...