Mattress Express Watertown — Local services in City of Watertown

I'm sure there are good mattresses available here, but somehow I got 2 duds and am out $2200. I spent $1400 initially on a Dayton mattress because of the made in America hype. The one that was shipped to my house was nothing like the one I tried in the store. It had zero support and gave me back pain after one night. I went in to the store and found they don't do refunds, even the website said they do 90 day returns. When I showed Tony a screenshot of the policy he took a picture of it and said they don't honor that and my only option was to trade it in for another mattress from the same brand. I ended up spending an additional $800 and this time they sent me the floor model to ensure it actually slept the same. They couldn't deliver for 2 weeks and stored the mattress on its side in the back after I paid for it. When it was delivered I spotted a huge lump in it right away. I called the store within 10 minutes of delivery and spoke with Tony and was told it was probably from being stored on its side and it would flatten after a few nights. It did not, rendering half the bed unusable. I ended up getting another bed from Raymour & Flanigan and tossing the Mattress Express bed. It was a complete waste of several thousand dollars and I recommend against spending money in this chain.

**In response to the owners "if I had a problem": Yes, I had a problem with the way my issue was handled. For one, you should tell people there is a no return policy before purchase. I brought in a screenshot from your website stating there was a return period for that mattress. Instead I had to get another mattress which was delivered with an issue. After two failed mattresses in a row, I didn't trust the brand or the store for a third try.

And yes, this happened at the end of 2023 which doesn't change my experience or review...

Went here on 1/7/22 due to my grandmother needing a temporary mattress for her current situation. My grandmother does not usually like going out shopping for bigger items and does not like to burden people. The main person (I can’t remember his name sadly) helping her out was very patient and kept reassuring her that it was no problem helping her find something. We looked at a few and she tried a couple out, she found one that she was comfortable with pretty quick. When she was ready I told her that I would like to check out another place that I knew had some deals going on, the guy immediately asked us to hold on and he would see what he could do, he came back with a better deal but it didn’t beat the other place so we were going to leave our name for a price hold and that’s when another guy came out and started helping us also. Not to long after they got us into a price that wasn’t much higher then a different location and a price we wouldn’t have to walk away from. They were super friendly and patient even during some difficulties at checkout on our part. Thank you so much you have made her situation so much less stressful. As for the bed comfort tonight will be the first night she sleeps on it and I’m sure she...

Eric R at the Erie Blvd location is AWESOME! I'd been having neck problems for a few years. Several months ago I decided to buy a new mattress but had NO CLUE what I wanted let alone what I needed. I shopped at a few different places hoping to find someone who could help. Out of all the places I went most people were pleasant enough but no one was knowledgeable enough to make me feel comfortable pulling the trigger on such a large purchase. So, about 2 months ago I wandered into the Erie Blvd location not feeling too hopeful. I am SOOO Glad that I did! Eric listened to all my concerns, answered all my questions and was extremely pleasant. Turns out that Mattress Express has a line of mattresses that are clinically proven to help people with spinal problems (why they don't advertise them I have NO IDEA). I ended up buying one with an adjustable base. The price was the lowest I'd been quoted anywhere and has the best warranty. It was delivered the same week I purchased it and for the first time in years I woke up with no neck pain. I've been waiting for the pain to come back but two months later I'm still waking up feeling great! Thank you Eric for all your patience! Your knowledge literally...