I actually can not believe the level of rudeness that I received from this establishment, I am a huge food/bar/restaurant lover in fact my boyfriend and I go out most days, it’s just him and I, so I walk in to this establishment on Saturday, my boyfriend and I had traveled from Connecticut about 2hrs away, absolutely in need of a refreshment, my boyfriend orders a drink, my mother and I ordered a black berry margarita supposed to be their specialty drink, anyways my mother takes a sip so do I, we realize the drink was very sweet and poorly made right away I tell the server that we would like to return the drinks explained why and said to her my mother suffers from diabetes, I said please give us a glass of white wine, she takes our drinks behind the bar and talk to the bartender, the bartender comes by the table and tells me that she is unable to substitute the drinks for a glass of wine because if she does she would have to pay for those drinks herself and that those drinks she gave us were good and that she made them herself, she wasn’t gonna replace them, tells us that she’ll bring our drinks back, of course after god knows what was done to them and said to us that the owner forbids it and she refused to have us speak with the owner she said the owner/manager was unavailable!!!! literally arguing to us!!! Shortly after we see the owner leaving ....!! . my boyfriend worked in many establishments as a bartender While in law school so he normally is a very good tipper very reasonable and fair and in his whole life this was the only time we didn’t tip people just imagine yourself in our feet I will leave it with that...!!!!!!...
Read moreMy experience was HORRIBLE!. I went for some food and drink and was seated for more than 20 mins before I was even served!. I complained to the bartender "Tom" about the service and he proceeded to say if I do not like the service then I can get up and leave. I told him I should not have to leave I should receive the same service that anyone else would be receiving. He did not like my response to him and told me " I now refuse to service you" I ask him under what grounds and he replied..."because I can". I told him that is not right and I should receive service. He then goes upstairs to the second floor and tells a group of about 10-12 off duty officers that I am giving a problem. The officers come down to ask me what seems to be the problem and I responded and told them there was no problem on my end the problem is with the service that Tom is giving me and my wife. I ask to speak to a manager there was no manager present tom replied and you will have to come another day to speak to him. I felt threatened offended and disrespected by the actions of that bartender "tom". I ALSO HAVE VIDEO EVIDENCE!. Download the app YELP and you will see the video. That bartender should be fired and if not fired that establishment should be shut down for mistreatment...
Read moreNot a good place to eat and they don’t respect people of color. All they want is the brown and black peoples money. I went there for dinner and cocktails. We asked the waitress about happy hour she gave attitude from the start. Then I proceeded to ask about frozen drinks and she told me with such attitude that this is March and no we don’t have frozen drinks. I then said to her well I know it’s March and restaurant do serve frozen drinks during the winter. Then this waitress trough her hands up at me and said anyway what do you want I felt like she dismissed me and just should had said the N word what do you want. So my company and I proceeded to explain it to the owner who clearly decided with her waitress and told us there is 3 sides to a story we all know what that means. I was like what! so in her book if your black your wrong for speaking up. But we left and went to another restaurant and at that restaurant we met up with brown people who said they just left because that same waitress wasn’t nice to them at all. This is not the first time I heard that Francey Brady’s had a racist streak I didn’t want to believe it but after tonight dealing with the owner and this waitress I...
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