Castle Royale — Attraction in City of Yonkers

We booked my sister’s sweet 16 with Vishnu a few months back (fall ‘23) and were really excited to have the event there bc the place was very nice and he was very helpful and had great customer service. The day of the event came and we were extremely disappointed with the service provided. I came in at 11am to go over details and spoke to Shay. She wrote down some details that she wasn’t aware of bc she wasn’t the one who booked the event. I came back at 4pm and she was a doing a sales pitch instead of helping us. I was told she was the maitre d. The room wasn’t ready by the time the event started at 5. I had to explain to Mario again what I had told Shay. I asked who the maitre d was and Mario stated that he was, and then I was told it was another woman and then I was told it was Shay. The maitre d was nowhere to be found when the event started. There was no clear leadership. The numbers of the table werent ready. They missed 1 entire table for guests and started setting it up close to 5. There was absolutely no clarity as to who was going to be in charge. We paid a Maitre D fee for a reason so I’m extremely disappointed and insulted that it seemed like they didn’t care. The food was mediocre at best. The chicken parm smelled odd. The cocktail hour was disappointing. They didn’t have plates or utensils so the guests could have with the hors d'oeuvres. They didn’t give us our champagne glasses when we were toasting. One of our guests took a tray herself and gave them out herself to myself my mother grandma and brother when we were about to toast. Shay was just standing around and not doing what she was paid for. The servers didn’t offer our guests drinks and they removed the cake from the tables very quickly throwing a lot of it away. Again I wish I could give them a good review bc I had high expectations, but it’s not deserved. I’m extremely disappointed and would not recommend...

I hosted my daughter’s Sweet 16 celebration here. Shaz was very kind and helpful helping me choose the menu and organize the agenda. Shaz kindly answered all my questions and went out of her way to provide table diagrams and suggestions. We explained that we would be having a christian party with no dancing. The day of the event, I found that Manoj was the banquet manager. There was a low number of service staff attending the tables. The worse thing is that Manoj changed the dinner schedule and started dinner 30 mins. later than what I had already planned with Shaz. He essentially decreased the eating window time so my guests had less time to eat. The dinner service was rushed, and guests were not served drinks. I had to constantly chase Manoj because he was not available. My guests glasses were empty because they were not offered drinks. Manoj by behaving line this made food scarce and rationed all the food. When I went to serve myself he was carefully watching me plate myself. I did not feel comfortable. At one point I saw Manoj screaming at a young male server serving the guests ice cream. Manoj made the eating experience a horrible memory and was not a good host. If I needed to pay more money so that my guests had more food, I would have done that. Food was scarce, and not readily available. I paid for a service I did not receive. I should not be chasing Manoj and asking for more food. My guests should have been made feel welcomed and taken care of, in the food department. The day of the event, Shaz was in her office and did not come to check how things were going, she said that Manoj was in charge. I do not recommend this venue. They will make promises they cannot deliver. Be careful with the...

I want to first start out by saying THANK YOU Castle Royale for having an amazing venue. Shaz made my event a night to remember and was extremely patient with my daughter’s needs. I threw my daughter her baby shower at this location and we do not regret it at all. Shaz Recommended my decorator and if I can give her a personal rating, it would be 100 stars. Shaz listen to my daughter’s vision and made it happen. We had an attendant and we had a Captain Both ladies were over the top with everything. Stefany Made sure my daughter didn’t skip a beat. Tonya was an amazing Captain from making sure the lights were dimmed to making sure all of my guests were okay with food. The staff at the open Bar were amazing with drinks.

Shaz would come to see if things were running okay and if I needed anything. Our private suite was cleaned and had drinks and hors d’oeuvre waiting for us.

Shaz turned a baby shower into a pre wedding party ♥️♥️. And I’m forever grateful for her customer service. Her knowledge of putting an event together is marvelous, words cannot express the gratitude that I am in having her help me organize my daughter’s event. She took a lot of my stress away.

I’m most definitely going to be booking here again. Our 360 guy had no issues with the streaming everything was perfect. Food was amazing!! Thank you everyone that was part of making my daughter’s event a night...