Sophia's Pizza & Pasta - reviews,open hours,photo spots, things to do | WanderBoat AI Trip Planner

UPDATED REVIEW: Up until tonight Sophia's WAS my go to. I ordered my food from an app and tracked my order for pick up. There was an item I wanted that was not on the menu 😕. I've ordered this item from this place on numerous occasions. I saw something similar on the menu, I ordered it, but noted in the customized area what I initially wanted. I arrived at Sophia's on time to pick up my order. There was a white female being served ahead of me, so I patiently waited. The server was an older white male. He seemed so patient and interested in serving the patron ahead of me. She ordered her slice and once it was boxed and ready to go she changed her mind and ordered another slice for later. INSTEAD of taking her order and assisting me, the next customer. He commenced on doing miniscule duties, avoiding interaction with me. The workers on the side saw how observing I was of this servers behavior. My initial look upon entry into the establishment had changed from happy to unhappy and concerned. The workers in the back were also alerted by the worker upfront, who was mixing the pizza dough. He said something in Spanish and they all came to see what was happening in the front. I waited until the patrons order was ready, for the server to come back to the counter to serve. All the while, I am waiting for an order placed online and ready for pick up. He then gets to me. I say, I'm here for a pickup of an online order. He says, "What?", I say "half and half" ...he completes the statement with "extra large?" I say, "yes"...this Pizza has been ready...sitting on top of the oven from before I walked in the store. I attempt to ask about the order I customized. Before I could complete my statement...he CUTS ME OFF SAYING; "NO, we don't have that so I could give you $2". At that point the worker upfront, who is watching and hearing everything says, "WE DO have knots". The server doesn't say anything to me other than, "gimme 2 minutes". As he's walking away...I ask about the last item ordered in my order. He acted like he didn't hear me, so I said it louder again, this man asked "was that on the order too"?. I asked if it was ready?... WITHOUT ANSWERING, he went to the back and appeared with the salad...I must say, I Surely didn't feel the interest and attention the customer before me received. I know the workers in the back felt that too. Every other time I have visited this restaurant, I have no complaints. There's usually a cute guy with nice eyebrows in the front or someone more welcoming and appropriate to ALL. THIS OLD GUY gave me str8 not cool vibes...I really did not appreciate the nasty undertones. ..Not cool Sophia's. THAT SERVER GETS AN F. Soooo Sophia's is my go to...I love the Stromboli... it's made to order however which way you like it. The South Beach Salad is amazing 👏🏽. I'm sure there's more, but those are my favs here!

Sasha StarSasha Star

10

Ordered off Uber eats, live a few blocks away. Ordered two wraps and clams with snapples. Bag had my name on it: Received snapples, hero with chicken mozzarella and roasted peppers and some sausage in red sauce. Called the restaurant was willing to bring this order back and pick up my order. They refused to believe any mistake was made. Not in preparation, not in giving wrong order with same name. Terrible customer service. Thankfully Uber eats fully refunded my meal.

Chris .tineChris .tine

00