The Spot Cafe — Restaurant in Claremont

I'm extremely disappointed. I run a small business nearby; my team of staff always loved ordering from The Spot. We also see hundreds of clients whom we referred to The Spot regularly. After a few months of consistent (sometimes daily) orders for delivery, we noticed that our orders were almost always incorrect or missing something that we paid for. The Spot was always courteous in returning to our facility to deliver anything that was missing, but eventually it grew to be an inconvenience and we simply stopped ordering from The Spot all together.

Today was the first time in a few months that we tried again (but this time for pick up). I personally picked up the order, and granted it was my mistake to not check the order onsite, the two sandwiches were missing chips and one sandwich looked as if it was just careless thrown together.

Angry and upset, I wanted to leave a poor review. Instead, I first wanted to provide an opportunity for The Spot to make the situation right before telling others to stay clear of this business. I attempted to call to talk to someone - no one answered and the voicemail was not set up to leave a message. After quite a few attempts, someone finally picked up the call (sounding irritated that I had been trying so many times).

I expressed that I was disappointed in the order and I was told that I should have checked and the sandwich was falling apart because I selected gluten free bread, "and that's what you get when you place an order like that". I was offered a gift card or a new sandwich and chips if I was willing to return. Upon stating that I would really love to see another small business thrive and would love to see the accuracy in orders improve, I was aggressively told, "I'm not gonna argue with you about this". I asked the employee to please listen to what I had to say because I, too, have been on the receiving end of negative feedback - I was hung up on. As a fellow customer service provider, I would never in my right mind blame the customer for my mistake and proceed to refuse to listen, then hang up on them. I work hard to train my staff to handle phone calls with poise and appropriate etiquette, and would hope that today was just a tough day at...

If I could give this place fewer stars than 1, I would. This morning, around 8:30, I came to this café for a cup of coffee. As I walked in, nobody greeted me, which was fine. I approached the counter, and after standing there for at least a full minute, the cashier said “I’ll be with you in a sec, k?” He said it with a tinge of attitude, but I politely said, “okay.”

I ordered a small coffee with room for cream, which cost $2.95. The cashier rung me up, no problems. I went over to pick up a stirrer stick and sugar, and the stirrer sticks were in a disgusting coffee cup, which was coated in dust, inside and out. So, I decided to use a plastic knife instead of a stirrer stick.

After waiting five minutes (yes, I happened to check my watch; I’m not exaggerating) for a plain cup of coffee, which is entirely too long for such a simple order, another employee gave me my coffee over the counter. The cup was filled to the brim with hot, coffee-tinged, piss water. I told the employee that I’d asked for room for cream and I asked him to pour some out so I didn’t make a mess pouring it into their trash cans. The employee, with attitude, complied. Then, upon my request, he give me cream, but he didn’t hand me the jug, he poured it into a teeny tiny ranch container. As I poured in the cream to my “coffee,” I commented that the coffee was practically water. I told them I wouldn’t have them remake it, because at that point, it wasn’t worth my time to spend five more minutes waiting for another subpar cup of $3 coffee. I didn’t drink the coffee because it was practically sugar water—what a waste.

I will not be returning here. I usually try to patronize non-chain coffee shops, but THIS is why Starbucks continues to flourish: cheaper coffee, better service, better quality. This is also why we millennials get a bad rap.

By the way, I never leave reviews, good or bad, and my expectations aren’t out...

Heartbreaking for me! One of those charming "spots" I would love to give 5☆'s...but I can't! Their food and service can't stand up. After two tries...it's a "no go" for me. They should be slammed...they're not! Ordered scrambled eggs...which sat on the counter until they were ice cold...(with an abundance of staff It's hard to see why). Seems a "lax ship"... no one's "running the show". They are pleasant with the "gab" but they really don't care about the "quality" of what they are doing. Sent them back...they came not even mixed before they hit the skillet. (Cook came out and apologized to me) I ordered the very simplist thing I could think of... scrambled eggs and toast. In two tries...if a restaurant can't produce this....maybe It's time to take a hard look at what you're doing! Toast was so cold and hard the lump of butter just sat on top...never melted in. Suggestion: try a better quality of bread...maybe La Brea Bakery? At the extreme prices you charge there's a need to up your quality. Chicken salad came so spicy my Daughter couldn't eat it. You couldn't taste the chicken...AT ALL. The turmeric and ginger shots are wonderful! So is the general "health vibe" of this "almost" great little "spot." My suggestion...get someone who can COOK...and up the QUALITY OF YOUR PRODUCT! I won't be back...you committed the "KISS OF DEATH" for me! After the cook and crew...(seeing I couldn't eat the breakfast...after two tries) did not offer MY MONEY BACK! That's a "rip-off"! You must get-what-you-pay-for or you have been "cheated-out-of-your-money, Honey!" I left hungry and they had my money! So, down you go to a 1☆! So...