Chipotle Mexican Grill — Restaurant in Claymont

First time going was Saturday. I was completely underwhelmed. Besides being so excited for the drive thru only to realize it was for digital orders only, the overall experience was horrible. I got there before 8pm, there were only about 2 people in line. I ordered the rice bowl. Immediately I noticed the food looked like it had been sitting all day. I started to walk out right then but thought it could’ve been over cooked/over heated as the steam flowed. The food station was unkept, hadn’t been wiped down all day just absolutely disgusting. I’ve never witnessed a chipotle so untidy. The counters, table and chairs were dirty. As my bowl was being made there was a lady with a bad attitude who took over for the guy who originally had my bowl because he seemed to be inexperienced and had the attitude of an overworked, underpaid employee. I asked for sour cream they were out, a lot of the sections were missing food, I asked for cheese and the lady rolls her eyes and says “we running out of everything” as she scraped the bottom of the container for cheese, lastly I asked for lettuce and she huffed, took my bowl away from the counter, which I’m almost sure wasn't supposed to happen, and got lettuce from the back. While she was in the back I asked the cashier, who was also inexperienced, what time did they close and she said, “ummm 10 I believe” it’s barely 8pm and y’all are out of everything or is it in the back and yall refuse to make more? 🤯 mind blown smh. The drink station was dirty and only 1 container had old juice in it. The silverware is almost hidden and was so dirty I didn’t even take a fork. I get home and the beans were mushy, the chicken was barely edible and cut wayyy too big and the veggies were soggy and overcooked. I also noticed what appeared to be a ripped piece of plastic in my food which looked like it had been bitten and possibly spat back out into my food, which I assumed came from the bag of lettuce the lady went to the back to rip open with her teeth over my bowl. These people are so unprofessional, untidy and uncouth. I don’t see this place...

Rude attitude. I went to get Chicken burrito. In the container very few chickens are there . They guy was scratching the container and picking the pieces of chicken from the side. I told him get fresh chickens. He agreed and try to get chicken. A Lady employee(may be manager) was watching this and told him not to bring too much chicken. After bringing the few pieces of chicken he is asking that lady , " this much is enough?" she said yes. Deliberately they are insulting customer. Their faces are angry and not smiling. When I went to pick up fork , the places were dirty and water and papers spilled every where. May be race related anger . I am not sure . Stay away as much...

They don’t give a shir about customers. Food takes long time to be refilled and they got no experience cooking food they never change gloves after cleaning platforms. The containers touch garbage can while dumping things, they still use same containers to refill. It took more than 30 minutes to get my order and that too rice was under cooked, they were out of soda. The list goes on. Sad to see such horrible experience...