Metro by T-Mobile — Local services in Claymont

I was locked out of my phone and all I needed was the SIM card code Which I didn't have. I called the company and was told to go to a Metro store to bring my ID and I'll get my code 🤣😂🤣 I went to Chi Chester by the karate place she couldn't help me like it was something out of this world, had No Clue, and then I went to the Brookhaven store same thing happened. Now in the back of my mind I kept thinking about the store in Claymont that always has helped me. So after a bit I brought it to the Metro store in Claymont the guy had No Problem went on my account and BAM I have my phone infact my phone locked up on me again and when I went back to him he had No Problem unlocking my phone again Plus he wrote down my code in case it happens again. Now he's a professional knows what he's doing and I didn't even get charged I would've gladly paid. Really Nice and Helpful....

I had a very bad experience at this metro by Tmoblie. Maria (the employee) gave me misleading information when the phone was purchased. 3 days after using the phone we found out it wasn’t good and went to return or exchange the phone. Maria said “no.” She, I quote said “you didn’t ask” when I asked her why she didn’t tell me about the refund policy. Before you go to this store please reconsider. And if you do go this store please make sure you ask them all the questions because they don’t tell you. It’s sad to see a relationship that my family had for 12 years to dissolve into...

Awful customer service here. All they are concerned about is selling phones n getting commission (exact quote from metro pcs customer service rep) if u need help with anything other than buying a phone do yourself a favor n call customer service first! I happened to speak with a representative that was in south Africa..she was the sweetest woman with the most beautiful accent. She solved my issue over the phone in 5 minutes when I was told by an employee at this store that he was about to close n nothing could be done so I should just figure out another way to...