McDonald's — Restaurant in Clayton

DRIVE THE EXTRA 2 MILES TO EXIT 319!!!

The absolute worst customer service I have ever experienced. I will be contacting corporate/franchise owner to go along with this review, as I have never been treated so poorly in my life.

A car of 5 females leaving a conference in Raleigh, made it there 15 min before the lobby closed to ensure we can all order separate as 2 did not have the app… The door is locked, while there was a group of young people in there eating signifying we just decided to lock up early. That’s a fire hazard to have patrons in a locked establishment, but we were like ok, 2 of us order on the app together and one person separately, and then we got in the drive thru line for 2 of us to order together and use cash. There is a cone in the second drive thru as if the speaker is broke or they just don’t want people to use, so clearly they are backed up. We get to the speaker and the gentleman is extremely rude, and we immediately treated like we are a burden…

We placed the order and then said we had others on the app, gave him the first code and when we attempted to give the second he refused stating it’s only two orders per car. I reminded him that it was an app order already bought and paid for…. and I was told we would have to go around and wait in line to pick up our second app order because it’s a company policy. When I got to the window I pay for the one order and pick up the app order, and then I asked to speak to a manager, who is the one handing us the food and identifies herself as Stormy, “like the weather” , as she put it.

When I explained that they closed the inside down early and left us no choice but to use the drive thru and we placed the orders before being informed of there policy she preceded to tell me she was short staffed and that she had no one to take our order in the lobby, but when I identified the group of patrons inside eating, I was ignored and told that they have a policy 2 orders per car, when I asked if she could make an exception and accommodate us since we were inconvenienced by her decision to close the dining room early she told me she did not have to accommodate us and that we had to get behind what was now probably 10 or more cars to pick up our order that was placed and paid for already….. she then threatened to call the police on me if I did not move so they could help the next car and proceeded to tell me I was inconveniencing everyone behind me. Never apologized for the policy or the fact that she made an exception to the establishments dining hours to accommodate her short staff but yet is refusing to help us out under the circumstances that she created. And never once told us she would loose her job if she broke the “policy” which told me she made it a personal choice to not help a customer in a situation that was in no way the customers fault. So we had to cancel the order and drive 2 miles to the next exit to order Mcdonald’s because at this point I don’t trust anything you do will be in the interest of the customer, and I’m not waiting behind 10 more cars to do what I had already done. And sure enough the food was stale, hard, and not fresh what so ever and the other Mcdonald’s not only offered fresh food but had friendly customer service. Drive the extra two miles to exit 319, this place does not deserve...

I came on a Wednesday morning and dined inside.

One of the first annoyances - are that if the kiosks are supppsed to save staff time and help divert flow of customer traffic - then the coupons you cut from a newspaper should somehow be utilized on the kiosk without having to go to the counter and interact with cashier.

Whether via code entry, QR code or barcode scan. I know theres a risk of scamming by unscrupulous folks but McDonalds isnt broke and they can afford to find ways to be more convienient for customers to include a more automated system so that the people working on the food can concentrate on quality, not breaking away for every customers whim.

Japan really outshines McDonalds on all fronts which is a shame when America is the country of origin for McDonalds and corporate has no invested interest in improving the quality of food or customer interactions outside of a 15 minute training video no one gives a dang about.

The next was the attitude. I really think McDonalds management in whole - does not care about the attitudes of the people they hire and how its reflected in the service. It may be an interview question, but its not meant to actually be taken seriously by any accounts when you see the level of rudeness and disrespect from these employees.

This is expressed distinctly when the cashier is smiling to himself but the second he/she thinks youre coming to the counter - or that anyone comes to the counter whatsoever - his/her face drops to a frown and he/she says rudely "What do you want".

Granted, people were doing their jobs reluctantly - with the manager explaining "We need to get our times down folks. And you need to stop playing around."

I dont think that the morning shift was as bad as night/afternoon shift. If anything at this location it appears dayshift does the cleaning from the night before because burger wrappers were being picked up and french fries under the tables at 8AM on the day I was dining there.

Night / evening management just does not seem to care.

Overall, as a fast food joint you just accept low quality food and service and McDonalds corporate is too lazy to actually instill that needed quality when the fact of the matter is, its been such an epidemic problem for so long - Americans got used to being treated like trash and with low quality service.

Dont blame these local staff. Blame McDonalds corporate that never sought to institute change or have pride in quality of product or service.

Its only...

Placed a pick up order at this location, (McDonald's in Garner, NC at 50 Glen Rd.), on 4/6 at around 9:30 pm. When we went to pick up our paid order at 9:38 pm, all the doors were locked even though the signage indicated that the dining room was supposed to be open to the public until 11 pm. We were forced to sit in the drive-thru line where we watched and counted about twenty-two cars get out of line and leave because of the extremely long wait time. We were in the drive-thru line for almost an hour (left at 10:25 pm) to get our paid order. The only items we ordered were two large sodas and two large coffees. They only had one drive-thru window open for a two line drive-thru. The cashier, nor the manager (Stormie was the name I was given when I requested it), made any effort to apologize for our long wait or the inconvenience they caused us over a drink order. There was no hustle to get orders processed quickly and there were no notes posted on the doors to explain why the location locked up early. If I could give this place less than one star, I would as it is more deserving of negative five plus stars.

I want to state that I worked at a fast food restaurant before and though I certainly do understand that things happen and can't be perfect all the time, doing good work and providing excellent customer service should always remain a top priority even when things go badly, unexpectantly, or when faced with temporary adversity. The horrible work ethic of the management and the employees at this location is deplorable and frustrating to say the least. Their lack of being prepared and their blatant disregard for the piss-poor and lackadaisical service they provided yesterday evening is shameful and disgusting. What's even worse is that they did absolutely nothing to improve theirs or their customers' situation. This place is absolutely unacceptable. They cannot even meet the minimalistic of standards. I will NEVER GO BACK TO THIS LOCATION and I highly recommend that if you are considering going to this location, that you just save yourself the aggravation and go to another McDonald's location that at the very least cares about the satisfaction of its customers and meets, at the very least,...