Papa Johns Pizza — Restaurant in Clayton

The pizza quality is really good, always hot and generous with toppings. Crust is fresh, etc. The problem is the customer service when it comes to prices and coupons. On my first visit, I handed the cashier my mailer coupon, and they did not apply it correctly, so the discount was less than what it was supposed to be. So I went back a few weeks later and tried to use a new mailer coupon, this time for a FREE medium cheese pizza. The person who took my order on the phone said to bring the coupon in to the store, but when I got to the store, the lady said that they could not take my coupon because it was for online ordering only. Well the person who took my order on the phone at the national customer service center should have asked me or informed me about that! (Also the coupon does NOT state anywhere on there that it is for online only, not even in the fine print.) So now I have placed an order through their customer service but can't use my coupon and can't back out. I then had to pay around $35 for two MEDIUM pizzas, even though they had a manager's special that day posted on the board for two LARGE pizzas for $20. How do I have to pay almost double for less pizza? They should have just done manager override and called my two medium pizzas two large pizzas so I could at least use that discount. I complained but they wouldn't do anything about it. So I called the customer service number to complain but got an automated message that I had to send any formal complaints in by e-mail. I e-mailed my complaint and never heard back. I don't care how good their pizza tastes; I'm never going to give my business to somebody who can't honor their coupons or at least handle a customer complaint and respond. I'll be giving all of my future business...

Terrible customers service. I ordered my food at 5:53 yes it was busy so I understood the wait….like most of the customers that were waiting. I checked the status by calling the number and it said it was done.

When I walked in, I walked to the desk. Two female workers stood there and didn’t say a word. No greeting, not even “I’ll be with you in a minute”. So finally after 3 mins. I asked the lady if she could check my order. Of the vat she had an attitude that I even said anything. She acted like she was “looking” for my pizza… and really didn’t. She never got back to me (mind you I was still at the desk). She started handing out everyone else pizza right in front of me. So I stepped back and waited 5 minutes went back to her ! And she still had to words to say about my pizza.

Turns out that the whole time they didn’t even put my order in/they made it wrong. But is she would’ve told me that from the start I would’ve been a little more accepting.

Not to mention none of the employees wears mask… in another heighten of a pandemic !! I’m a health care worker, and if I have to wear a mask vaccinated or not they should as well especially while handling peoples food !!!!!! It just amazed me how all the customers that came in had a mask on, but...

So I walked inside Papa John’s to get my pizza Todd was sweeping the floor didn’t wash his hands after sweeping the floor then. I watched Todd digging his nose and make somebody’s wings. I said to the manager you need to make Todd wash his nose because he’s digging in his nose and just put food in the oven. He said oh yeah I looked at Todd. I said Todd you know you wrong for that right cause you digging in your nose and didn’t wash them and now you cooking them People‘s wings he gonna look at me and say oh yeah and kept making food that is very nasty and disgusting. It’s one thing to not know what they do to your food but it’s another when you see a nasty person making your food whoever your manager is y’all need to have rules and regulations and guidelines for people‘s food that they have to eat Todd you are very nasty. I hope somebody from Papa John’s contact me about this cause come Monday morning. I am gonna call and make a complaint, especially since the manager didn’t say nothing after I bought it to his attention This is really, really truly crazy. I should’ve been an inspector walking in first of all watching him, sweep the floor, digging his nose, then fix...