Pioneer Coffee Roasting Co. — Restaurant in Cle Elum

Side note: this business is not following the current Washington state mask mandate, so that may be a plus or a minus for you.

I was excited to try this place out based on other reviews. The vibe was cozy on a rainy Sunday morning, bustling with lots of patrons. Initial customer service was friendly from the multi-tasking cashier. When I got my drink (very promptly), it wasn't correct, and so the barista very graciously took it back to make me the correct one. No big deal. As a former barista, I understand that these things happen sometimes, and especially on hectic mornings. I heard the barista then mention the mistake to the cashier – solid protocol for an efficiency-based business.

But here was the rub: I was truly shocked to hear the cashier say – with obvious irritation and disdain – to the barista and a queue of customers: "Those words did not come out of her mouth! Never came out of her mouth!" (In fact, I had stated my order correctly.)

We all make mistakes, and I was not upset by something as simple as an incorrect coffee order. However, I was distressed by the dismissive rudeness of the cashier in response.

In the end, I also had to ask for my pastry again – but at least I was not publicly accused of not having ordered it.

I took my to-go order and left: The coffee is great;...

Me and my boyfriend got stranded in Cle Elum after leaving Leavenworth to head back home (4 hour drive) We had several hours before anyone could come get us and no where else to go. Both of us were tired and hungry and found this cute coffee shop just around the corner from where we had been dropped off by a tow truck. The food and coffee were both amazing and definitely made our stay better. I am so thankful to the staff for letting us sit on the couch by the fire for almost 5 hours. They were so kind and sweet, I am so glad we found you guys as our refuge from the cold. Thankfully our ride got there right before they closed! But seriously, thank you SO much, the atmosphere and the staff and the food was amazing! I wish I was close enough to...

The atmosphere of the shop itself is great. It's beautifully decorated and very welcoming. However, the attitude of the employees is not at all welcoming. They give off the air that your coming into the shop and ordering is a big inconvenience, and if you ask questions about anything be ready for an attitude. The coffee is ok (this is being generous). They don't have decaf, at least that is what I was told. This didn't make sense to me since it is a coffee shop and decaf is still coffee. The bakery is terrible. All the muffins seem to be made from the same batter and tastes like a bland ball of dough in your mouth. Everything is pricy without being quality. But again, I...