Einstein Bros. Bagels — Restaurant in Clearwater

This is the second time I have gone through their drive-thru. The first time I ordered a everything bagel with extra Capers onions and meet. When I drove off and had time to open the bagel it was very skimpy. I tried to order the same thing again on another day and they gave me the same skimpy bagel. I gave it back to them and said that it did not have the extras I ordered and paid for it. She told me that regulation is two onions so she added a third and regulation is 6 Capers so she added a couple more. The meat did not look like it was double meat worth the $3 extra. I told her to give me my money back and she doesn't know how to make bagels. I have been to other Einstein Bagels that can make a great bagel. This one cannot. They will skimp your bagel so don't go there if you're hungry. The sad thing is instead of putting a couple onions Capers and a little more meat on it she'd rather lose the company all the money for the $12 bagel that I bought and throw away a perfectly good bagel. What kind of jerk doesn't just fix the bagel? 5/13 UPDATE: WOW!, just got my credit card statement, these jerks charged me twice for the bagel instead of returning it to my card as they said they would. Disputing it with my bank now! UNBELIEVABLE!!!! NEVER GO TO...

It is not often I give a poor review, usually I would rahter not leave a review unless you are some kind of special horrible. Over the years Einstein has gotten worse at customer service with unfriendly people. Today, the store was slow, only one other customer who had already been served. we ordered a bakers dozen and a muffin, my wife asked for a bagel to be toasted, Absolutely would not do it. there were other issues and just the overall tone of the lady who was taking the order. The ironic thing is that she actually took time to explain to me how to tip them using the credit card terminal. I generally tip but this time when she said pressing 4 is for no tip. my finger couldnt reach 4 fast enough. Horrible experience. I would guess that this is a corporate policy but if you want a tip. You have to make a little effort. I could understand if the store was slammed and I asked for all 13 to be toasted or some other excessive request but we wanted 1 toasted. The toaster is on using electricity, the employees are getting paid to be there how could this possibly...

All I wanted was a pretzel bagel, toasted, with plain cream cheese on the side. What I got the first time was a pretzel bagel, toasted, with plain cream cheese on the bagel. Ok, no problem, we all make mistakes, they remake it, thanks, have a great day, and I drive off. Go to check what I got and now it's a pretzel bagel, not toasted, with the cream cheese on the side. How hard is it to make a pretzel bagel, toasted, with plain cream cheese on the side? I park to go inside to get what I ordered, and paid for, with a bit of an attitude I will admit, but their response was to tell me not to be rude and they make mistakes. I get that, but you already made a mistake and supposedly corrected it, now I'm late for work and you tell me to not be rude? Is that how you treat your customers when you continuously mess up their orders? There was no apology, or concern that they can't make a simple order correct. This was once a place I would frequent, but after that treatment I'll take my...