Tacos "El Carnal" - Clearwater — Restaurant in Clearwater

Unfortunately, HORRIBLE customer service. The cashier was advised I wanted another taco added to my order of 3 tacos and she charged my account $20 something dollars for that one taco plus the $35 something dollars I had already paid; she was supposed to only charge me $5... didn't she know I was going to find out when I check my bank account? I will definitely dispute it. Furthermore, she charged my friend for things she DIDNT order. My friend noticed it right away and when it was brought up to the cashier she got pissed and stated she couldn't change it because food was already made WHEN IT WASNT, so why not cancel the order and re-enter it? it was mind blowing... we waited about 10 min for the food to be prepared so it was definitely not ready... cashier claimed my friend was not clear about her order (I was standing next to her so I can testify she did order it correctly, but it was the cashier who was out of present time because of the continuous mistakes she made...) Finally, she did refund my friend her money because my friend wouldn't give up after attempting twice while we were at the establishment... my bad is that I realized yesterday she overcharged me, not while I was there. I wonder if she was doing that purposely.... I just wanted to bring it up to the establishment's attention, and recommend they take better care of their customers, so they keep coming back, and maintain ethical and positive staff. We are Spanish and love Mexican food but it was not a...

Horrible customer experience!! I confirm with the person taking the order that I wanted exactly whatever it was on the top right of the truck just how it look on the photo (he confirm it was taco Beria). When you go to other restaurants you ask for Beria tacos you get just how it look on the photo which is the taco Beria with cheese and Beria dip sauce. Mind you I double check with the person who took the order and show them exactly whatever I wanted. When I got my order it was just tortillas with the Beria meat. I inform them that it was not what I show the guy who took the order and that he even confirm before I pay that it was what I was going to get. The lady told me that I order the wrong thing and that I didn’t order the correct thing. She asked the guy who took the order and he even lie in my face saying I didn’t order what I had show him. They were being really rude and even made me pay more money for their mistake. So while I was there it took a long time to get my food, got treating like trash, and they made me pay more money for their own people mistake. Yeah I would never want to do business with them again. The way they treated...

Terrible Customer Service and Rude Management I am extremely disappointed with the service I received at this taco truck. I'd heard good things about the food, but the terrible customer service completely ruined the experience.I politely asked for my tacos with no onions. When I received my order, they were covered in them. I went back to the window and simply asked if they could be remade. Instead of an apology or an offer to fix the mistake, the person at the window was dismissive and unhelpful.I then asked to speak with a manager, hoping to calmly resolve the issue. The manager's attitude was shocking. She was immediately defensive and acted as if I was a huge inconvenience for asking for my food to be made correctly. Her tone was hostile and completely unprofessional. It's a shame that a simple mistake, which should have been an easy fix, was handled so poorly. The fact that the manager was so incredibly rude and unhelpful shows a complete lack of respect for customers. I will not be returning to...