Church's Texas Chicken — Restaurant in Cleburne

We all work to hard for the moneybwe earn. When I am served something through the drive through I take it and go home expecting good fresh food. I did NOT get that with this chicken. I was served nasty chicken that was brown and cold. I tried 3 different pieces. Went back from my home 30 min away and they REFUSED to give me a full refund. Then refused to replace the meal. During all this the customer service was horrible. The lady there had no idea how to help customers and she lied to us several times. She was not the manager and told us the manager Alex said we could only have half of our refund because I ate some of the sides before trying the disgusting chicken, and having to drive 30 min to get my refund. We were never asked to leave nor did we yell at any of the staff. We just simply stated that we wanted our refund. The lady CALLED THE COPS. Really? Not once did we threaten or yell. This lady was ridiculous. I will NEVER go to this Church's again (even though I have been going there for years). I would say this lady's name but none of them have name tags. My suggestion would be to not go there or atleast check your chicken. They replaced my chicken but refused to replace the sides. I ofcourse left after the cops came and took home the chicken. I took one bite and threw it in the trash bc is was nasty too. Something with the oil or the flour. It isn't my taste buds either. My bf tried it too. Nasty chicken. They must have changed their gease or something. Just sad that a good chicken place is RUINED by a girl, her distasteful customer service, and...

So disappointed. Let it be known that there are numerous chicken places in Cleburne but we choose to go to Chirch’s, but no more. Super poor customer service. VERY disappointing. Placed my order in the drive thru. A 8 pc mix family with 2 sides. The sides were suppose to be fried okra and corn. This is suppose to be for a family of 4. Get up to the window and she says 8 pc family with corn and mashed potatoes. My response no corn and fried okra. Get our order leave and are about a block down the road and notice we had mashed potatoes, not okra. Make the block and go back in with our incorrect order, as my daughter is walking in she hears “well if they come back we will just charge them.” So they knew at that point they had made a mistake. Say we want our okra and she says that will be $.50 and we want the mashed potatoes back. Fine but they have left the store with someone and now you want them back. So sorry to the person behind me that got those mashed potatoes. And we got 2 pieces of corn for a 4 person side. Needless to say since I have a choice my choice is no...

Associate running drive thru was extremely rude. You should probably pick a better person to interact with customers. We ordered our food then drove up to the window. A few minutes pass. She comes to the window and then gives us our total. We had ordered chedderpeno biscuits when we were at the speaker. Well she did not ring up the order when we were actually ordering. When we got our receipt I noticed that the cheddarpeno biscuits were not on there. My husband then asker her about it. She then caught an attitude and told him the total just for the cheddarpeno biscuits. She then asked what we had as drinks. After my husband telling her twice what we wanted she still got it wrong. She gave us our drinks then basically thru our food at us. Never got a thank you or anything from her. She has a serious attitude problem. She acted as if we were an inconvenience the entire time. Maybe you should look for friendlier employees. That is probably why every time I pass by the restaurant it is empty and there are no customers. DONT TREAT A CUSTOMER LIKE AND...