Crumbl — Restaurant in Cleveland

I can only speak about my experience that happened to me ((twice)) while going into this establishment. Yesterday i went to pick my order a fellow was standing in front of me to get his and they helped him pretty quickly. When he finished I stood at the counter a very very long time without any helping me, they were just a little busy and I understand all that but the manager was really free to help but just looked at me about 3 times and ignored me and kept working. I stood at the register for a very very long time. Finally a regular employee walked up to the register and had the ordasity to say, do you need help! I was floored! The thing is, this happened ((twice)) while visiting this establishment! The first it happened, the had me standing at the register for about 6 minutes while I kept saying excuse me mam, everyone in their ignored me. To add insult to injury, after I was ((finally)) helped a ((white)) couple walked up to the register and was (( immediately)) helped. I don't think people could really understand how they makes a person feel, it made me feel like low and degrading as a person, like I was less than person. Yes I am a african american, and people should know that I am but that's not an excuse to treat someone like that just because they are of another race. I mean i would not of said anything at all but this has happened 2 times to me. The first it happened I called a manager, and the manager apologized and said it wouldn't happen again. I just wanted people to know what my experience was that happened to me twice while going into this store. I think management or whoever should consider carefully who they are hiring into their establishments, because I didn't appreciate being treated like that, I mean I'm a person that loves all people but I guess you can't expect everyone else to...

In the bustling heart of Cleveland, Tennessee, there's a place where sugar isn't just a sweetener—it's the main event. Crumbl Cookie, a confectionary haven nestled on Paul Huff Parkway, is where the humble cookie is elevated to an art form, and the weekly rotating menu of flavors keeps the locals on their toes—anticipating, guessing, salivating. Imagine walking into a kitchen where the air is thick with the scent of freshly baked dough and the warmth of the oven hugs you like an old friend. The Crumbl Crew, a band of cookie connoisseurs, are the maestros behind this symphony of flavors. They mix, ball, and bake right before your eyes, in a tech-driven kitchen that's as open as the smiles you'll receive.

The cookies? Oh, they're not just cookies. They're a culinary escapade. Each bite is a journey through textures and tastes that you thought only existed in the wildest corners of your dessert dreams. From the Hot Chocolate Cookie that's like a hug in edible form to the Caramel Apple Cookie that's a nostalgic trip to autumn fairs, every cookie is a masterpiece. So, if you find yourself in Cleveland, Tennessee, with a craving for something sweet, something extraordinary, make your way to Crumbl Cookie. It's not just a cookie store; it's a taste bud adventure waiting to happen. And who knows, you might just find your new favorite...

Upon entering the Cookie Crumble, I had envisioned a sophisticated establishment adorned with exquisite images of artfully decorated cookies and a display case showcasing a variety of stunning desserts. Instead, I was met with a modest interior and a simple countertop displaying a mere eight cookie options on a cutting board.

In search of a more visually appealing treat, I requested a butterball to be added to the rather basic-looking brownie, which was solely adorned with fudge frosting. Unfortunately, the staff informed me that such customization was against their policy, even when I offered to pay the extra $0.25. This experience left me quite disappointed with the customer service, as the employees did not come across as particularly friendly or accommodating.

Having spent approximately $20 on four cookies and an additional $1 charge for the unembellished brownie, I couldn't help but feel that the overall value did not justify the cost. With no apparent options for special orders or the ability to request past favorites, it's unlikely that I will return to the Cookie Crumble, as I can find similar or even superior options at my local Albertsons. Sadly, I would not recommend this establishment to those seeking a delectable and memorable...