McDonald's — Restaurant in Cleveland

Update: Still the worst McDonalds in America. Today they managed to get some meat on the buns. Unfortunately I ordered a 2 cheeseburger meal and was given 2 nasty mcchickens covered in ketchup and cheese? This is not rocket science but apparently putting a cheeseburger in a bag is very difficult for the staff here.

Literally this has got to be the worst McDonalds in America. Every. Single. Time. The order is wrong. Everytime. They do not know how to look up mobile orders. I paid for one gave the code they say they cant find it but I've already been charged. So they made my boyfriend go in to reorder everything and say they can see I paid?? So you do have the order? Like what? So Prior to realizing they did not make him pay again I called to request they refund the card because of course you can't do it in the app. The young man asked if I placed it to the right location to which I said yes and then he hung up on me. Lol. Anyway as usual it was all incorrect, burgers are wrong, paid for a large fry got a medium. Food all tasted stale and old. They dont know how to refund the mobile orders either when it lets you order something then you get there and they don't have it. One day they gave me a cheeseburger with NO MEAT PATTY. Lol just the bun and some lettuce. Save yourself the headache and just go to 150th. Or honestly with the ridiculous price increases at McDonalds lately you’re better off getting a burger and fries togo from Neighbors bar and grille or CLEVEland grocers and grill. Waaaaay better quality, service and value...

Customer service absolutely depletes any type of food they can serve! I came in with a birthday cake for my daughter’s birthday, asked the lady at front counter for permission of this just to clarify. The same woman then proceeds to repeatedly complain about having to leave to pick up her kids in front of all of the customers for everyone to hear. I am a single mother so i get that, but what followed was no excuse! She then proceeded to go & lock the doors at 5:10 pm on a Wednesday night so that she could leave work early. I had multiple people coming in for my 4 year olds birthday & had to go open the door for them, i shouldn’t have to do that at a public place but lets be for real! One of the women joining my daughter’s birthday party stood at the front counter for a good 15 minutes before this same woman FINALLY came & told her she had to order at the kiosk. Nobody HAS to order at the kiosk, it is an option, but to allow a customer to stand there for 15 minutes before even entertaining them… wrong! This same woman SCREAMED at one of my other guests for my daughters birthday party because i had to open the door for this guest & this woman started screaming at her that “the doors are locked for a reason”! Absolutely disgraceful! There is a sign on each door that states the dining room is closed between 3-4pm, NOT at 5:15 and pm because YOU do not have your personal affairs in line!! You do not have the right to mess with somebody else’s day just because yours is not...

I'm a regular, they don't put up with misbehaving or trouble causing customers. There's always someone around cleaning and if they're out of tea they'll make you more if you ask and you're willing to wait a few minutes. If you want hot fries just ask for the fresh batch and wait for it to cook. Always accommodating of order customizations. Do go inside if you want a lot of that, it is much easier with the walk up kiosk thing. Theyre glad to show you how to use it if you need help. Every addition to burgers are free except cheese, tomatoes and bacon, unlike some other McDonald's locations in the area. They for some reason put all the new employees at the coffee machines which leaves it very backed up and some of the employees have been incapable of understanding directions, but I never saw them after those single occasions. However we have never been left waiting for unreasonable times, they rarely mess up our order, they are very friendly and on at least 5 occasions they have given us free food as compensation for errors in our order... We have almost never experienced some of the terrible service others have and we've been going there for the past 4 years but... Maybe they give regulars preferential treatment? At least loyalty pays off. A lot of these bad reviews seem to forget this is McDonald's, you're not gonna get world class food here. They have the lowest prices in...