Rally's — Restaurant in Cleveland

I already have to be convinced by my fiance, but I think now we are both just done with this Rally’s. We waited over 2 HOURS for our food. At first when we ordered, the manager was YELLING at one of the employees, probably rightfully so as to what we experienced. We ordered and paid at 9:24pm and it was brought out to us at 11:36pm. We talked to the same employee who was running food to cars in the parking lot four separate times. He said that she, (I can only assume the manger, as she was the only female) hasn’t made our order yet. Once it hit an hour and 40 minutes, we finally rejoined the line to get a refund. After, joining the line we pulled up to the window to have to repeat our order for a 6th time at this point to the same employee that was running everyone’s food. The manger told him she made that order and asked him where he took it, turn out he took it to the wrong car. So this makes us believe he never even told her about the missing order. She then came to the window and said she was making it and that she knows the car we are in and she herself would bring it out to us. The food was only decent because it was made fresh. Very disappointed in the customer service, the male employee was very unprofessional and cussing...

I purchased a couple small finish line combos small pop small fry and a six piece mozzarella stick. The service was good. However, the meals were child size meals. When I say this, I mean, they are tiny. Something you would give a toddler. There was hardly any meat on the bun. The fries were super small something that you’ve given a little kid to eat. There was more pop in a can of Coke than in that small cup of pop, which was really A value size or child size pop. If these combos get any smaller, it’s not even worth it to sell the product! It keeps getting smaller and smaller over the past three years. I paid $20 for those two meals and six piece mozzarella stick, which was two regular sized mozzarella sticks broke up into six small ones if you look at it in reality. I made a complaint to corporate. I feel like I got robbed. I could’ve bought two big Mac meals at McDonald’s for $20. Consider adding value to the meal by making them a decent size. I feel that maybe because you’re offering coupons still that you’re raising the price to lower it back down To what it really cost costs to make the customer feel like they’re getting a deal when actuality they’re not getting a deal. They’re getting value size meals for...

First off, I would give NEGATIVE 5 stars if I could.. ordered through the automated drive thru which was the best part of this fast food experience, it had my order perfect when it read it bk to me. However, every car that ordered through the drive thru was told to park after paying. The service was VERY SLOOOOOOOOW.. Had a guy running food out to the cars with no clue who the orders go to, even though none was in the drive thru.. why are they parking every car?? Orders weren't right, ppl leaving and then coming BK to go inside and get their orders fixed. We waited almost 30 mins for 2 big Buford COMBOS, then the guy comes out and says we only ordered sandwiches!!?? What?? We paid almost $20!!?? Anyways, we already had our drinks from when we paid.. and then half of the food, our sandwiches!! We waited another 10 mins just to get our fries. Needless to say, the service was BAD, very "disorganized" as the man apologizing put it. This is by far the worst Rally's we've ever been to.. If u are working and want "fast food" for lunch, go somewhere else or u will problem end up eating this slop while ur driving and be late getting back to work!! Terrible establishment. Period. 👎 -5⭐...