Tokyo Express — Restaurant in Cleveland

They would not accommodate a dairy allergy and cook me some rice without butter in it so I could eat with my family. I do not recommend any place that can’t make a simple accommodation that is minuscule to make a customer feel welcome. They were not busy. Not another person waiting to be served so it’s not like they didn’t have time. You not only lose the customer with the dietary restriction in situations like this you also lose anybody else who eats with them. In this case that was 6...

The food is great but the customer service needs work. We asked for sirachi instead of the pink sauce because of a possibility that it had diary or eggs in it and we have a diary allergy and they refused to give us hot sauce unless we paid extra for it even though we told them we didn’t use the pink sauce. Great food but service needs work.

Tried it again and they are completely insensitive to food sensitivity. I won’t spend another...

Great people working here and great food. They're always so nice and I've never had a bad experience with taste. Reasonably priced, too, especially considering a lot of Japanese and multi-cultural Asian restaurants in the area charge more for the same or even worse quality. Also vegan friendly. I always get the seaweed salad and sometimes steamed vegetables and rice, other times the...