XYZ the Tavern

I ordered take out for my family on New Year’s Day at around 7:30 or 8:00 in the evening. We ordered the Salmon BLT, XYZ Burger and the Chicken and Waffles. The sandwiches were fine but the chicken and waffles were another matter all together. First, I want to acknowledge that we’ve had the chicken and waffles several times before and it was delicious. I’m talking hit the spot good. The last time we ordered from here about a year ago, the chicken was over cooked, rock hard and inedible. It was so bad that my husband refused to order anything from there again.

Well today, we decided to give it one more try since we remembered the times when the chicken was on point before that last time. When I placed the order I told them of our last experience and asked them to make sure that the chicken wasn’t over cooked. The person on the phone assured that it wouldn’t be.

My husband brings the food home, opens his box only to find 4 shriveled lumps of ashy brown pieces of chicken. They literally looked like rocks and were totally dried out. Inedible.

When I called the restaurant back to let them know the issue and to ask if we can get a new order of chicken, I was told “We have to cook the chicken that hard to make sure it’s all the way done so no one will get sick. This is just how it’s cooked,” and “If I have them make you a new order, the chicken is going to come out the same way because that’s how we cook it,” These are direct quotes and I couldn’t believe that this person claimed it was procedure to serve inedible food.

I appreciate the sentiment of the establishment wanting to keep their customers safe but the same could have been accomplished with the use of a meat thermometer and possibly clean fryer grease.

My husband told me that when went back to return his order, a woman working the pick up area asked if wanted the order fixed. Before my husband could even answer her, a guy(I’m guessing who I spoke to on the phone) rudely tells her not to remake it and to give him a refund. My husband was just going to order something else instead until the guy got snippy about the situation. He ended up buying a corned beef sandwich from the gas station on Fulton.

Very disappointed.