Chipotle Mexican Grill — Restaurant in Clifton

Our recent visit here had us wait for quite a bit to get our food. It should be noted that they did not have enough employees working and I am not rating it based on that because of current conditions trying to find people to work.

When we finally got to the front of the line the lady that took our order was very pleasant and very patient with us and was able to fill our order correctly and quickly. The second woman packing my burrito did a great job getting all the ingredients to stay in, as I basically had them put everything they could possibly put inside it.

The gentleman working the register looked tired and beat down, and didn't have too much personality in the transaction. Again they are very busy and understaffed so I take that with several grains of salt. 🧂

The burrito and bowls that we got were very well packed with food to the point where it would be easy to take some home and not finish it.

I'm not sure if the bathrooms were currently open here, as the time we visited here a while back they were closed and I thought that was ridiculous for a restaurant to have no bathroom.

There was open seating however in the restaurant which considering the length of the line all the way to the front of the store, pleasantly surprised me.😲

If you're going to use the app to order ahead, give them time to prepare it. Don't order ahead in the parking lot and expect to walk in and have it ready. Also remember if you're using the app check to see if you have any rewards like free guacamole. 🥑

#Chipotle #burrito #burritobowl...

I don’t like leaving bad reviews but this was absolutely ridiculous and unfair. I do not recommend you go to this location because the staff is so rude. I went to order a burrito bowl and (as always) ask for a bit more rice. They have always been noticeably cheap with their food. But extra rice is NO extra charge. The server says, “that’s an extra charge.” So I ask if that’s a new policy because I always get extra rice without charge. She goes further and says, “Even what I already put is too much rice, we’re going to have to charge you an extra $1.30 for rice.” So at this point I’m so confused. I told her I never consented to the extra rice charge and she’s the one who added the rice to my bowl. The manager comes over and I explain to her what happened. She picks up my bowl and tosses out in the garbage in front of me. She says “let’s start over” and says she will make me a new bowl, this time with less rice. I was furious at this point. Why waste perfectly good food? Do they not realize that in throwing away my rice, they lost more money than adding half a scoop more rice? It doesn’t make sense. I felt patronized and embarrassed because of the manager’s attitude. Stormed right out and got Panera instead. Go to another Chipotle instead and don’t...

I’ve had it with Chipotle. Not only did they mess up my online order 3 days ago, but yesterday they managed to screw up my kids' tacos, too. I ordered steak tacos for my child, and guess what? No steak! Just a sad, empty shell. How do you forget something as basic as steak in a steak taco?! Then we realized that they even forgot the chips too.

To make matters worse, I called the restaurant to address the issue, and the manager, Darvin, was downright rude. Instead of offering any form of apology or attempting to fix the problem, they practically dismissed my concerns as if I were the one in the wrong for expecting the food I ordered. After I had asked his name, he hung up on me. I then called again and spoke to another employee who was nicer and gave me his name and told me that he was just an apprentice manager. Well, he should be fired because this kind of customer service is unacceptable.

It’s bad enough that they can’t get orders right on one occasion, but to make the same mistake twice—and then treat a paying customer like this—is beyond frustrating. I won’t be returning, and I suggest you think twice before giving them your business. Clearly, Chipotle has no regard for quality control or customer...