Costco Tire Service Center — Local services in Clifton

I previously gave the service 2-stars, however after today's experience I updated. Just received one of the worst customer service I have encountered. I went to the Costco in Clifton to get tire information. I had done my tires there 5 years ago and I have to replace them. Here is the thing, I don't have a membership. My mom does, and I know she has to be present so I can purchase the tires, however I had a picture of the card and showed to the lady. The lady who helped me ask me why don't I have a membership and I explained my reasons. She started arguing with me telling me I was wrong. First, you're entitled to your opinion but as a customer rep you can't force your opinion to a customer. She went on to say my mom had to be present and I didn't argue that. I continued to tell her I understood and as I was still talking to her she walked away and started to speak to someone else. Then, she left while I was still on the counter without even asking if I needed additional help. Funny thing is that in the past she's helped me without my mom being present, but I didn't bring that up. I was in no mood to argue or proof a point. She could have handled the situation better. UPDATE 9.16.22: My mom and I went back today to purchased the tires, the same lady was there and the moment we walked in her demeaner changed. I guess everything was going fine until we asked how much would it be and she lost it. She said that I had the paper and should know, and my response was that all she had to do was give me the total and there was no need for her attitude. She continue to argue while I continued to repeat myself telling her that I had no issues and was not there to complaint. She stormed to the bank continuing to scream and yell and you could here everything she was saying and talking about my mother and I. There were other members waiting wondering when she was going to stop and if she was coming back. We waited about 5 minutes for someone else to come back and finished the transaction. Oh, the name of the employee was Shanavya Yamasaky. I told the person who finally came back to help, that she needed to relax and take...

The only reason this is not a 1 is because I had a semi-decent experience 3 years ago. However, i called to purchase tires (just to confirm they had them in stock) and was told they just received a shipment. I arrive 2 days later to find out they received a shipment of a different style tire (same manufacturer). I was told I can order them or go to a different location (15 mins) away.

Once I ordered I was told they will be in on Monday and I will receive a call when they come in to have them installed. I took a day off Monday to have them installed. They arrived on said monday and i was never contacted. I called Tuesday morning to find out they arrived Monday (as promised) and u was on a call list. I said can I bring my vehicle in today (Tuesday) and was told by 6:30pm, yes. I arrive to be told they are not taking anymore vehicles because they were busy.

I was told I should have scheduled an appointment. I attempted to schedule appointments TWO times prior to all this and was told they do not do appointments, it's first come first serve (call NOW and verify that). It's now Wednesday and I receive a call that my tired were in (Oh, I know!) So I go to have them installed on my break and was told I need to wait for them to make sure the tires are there.

I get charged and extra $12.87 for a service I already paid for (you must pay upfront if tired are being order for you). All in all this was my second experience with this tire center and my last. The benefit of a free flat fix is not worth all of...

Not happy with service at all. In fact I'm not suicidal and I love to do things right but is it just coincidence I got there three times to repair three flat tires over a two years period and every time I was told "tire is not repairable". They offered me new tire for additional payments. This tire I got flat doesn't even have 6k miles on it. I did visit that tire center three times and three times same story "tire not repairable" About a year ago when they refused to fix that flat I took it to different repair shop and tire was fixed for $20 in 10 minutes! It is still on my car and I have no issues with it. In addition they do not have too many tires on stuck. My Subaru is nothing special they want me to ride on spare donut wheel for several days. Riding on spare wheel is not a hazard? If they do not have it at the moment shouldn't be overnight it since is under warranty? And that last flat I got on their parking lot, I was going to get a gas and suddenly I hear whistling noise as I slowly go forward to the pump. A fellow saw me as I was looking where is the hole and he said go quick to tire center so they will put a plug. So I did and I got ...."it is not repairable" Hmm lets see what different tire...