Dunkin' — Restaurant in Clinton Township

Almost every time I go here there is always something wrong with my drink or my food. My food is always either burnt/hard as a rock or mildly warm and gets cold within seconds of taking it out the packaging. Staff can barely speak and understand English so with the language barrier it’s hard to get anything done. THEY CHARGE FOR NO ICE??? The stupidest “policy” I’ve ever encountered. Displeased with the service, food, and the incompetence.

Update 2/7: decided to give Dunkin another try. I regret that. When specifically ask for less ice, I would expect there to be less ice. Instead, whole cup was filled with ice. Usually I wouldn’t be too mad about this but I’ve had too many bad experiences with this Dunkin and they need to be retrained or smth.

Update 9/25: I’ve been coming here for a very long time and I’ve changed my opinion, but I will not get rid of the older stuff. They make their food pretty fast, and have been improving their ice problem. They still have their moments but all...

I've been going to this Dunkin Donuts since July and I've never had a problem-it's the closest Dunkin to my house. I have 1 year old twins so I have to go through the drive thru. This morning around 8 am I ordered a medium black coffee with cream and sugar on the side. When I got my order at the window the young woman with long black hair (who I've never seen before so I'm not sure if she was new?) Gave me my coffee with cream and sugar inside. I noticed whoever made the coffee put cream and sugar inside. I told the young woman at the window. She took a few minutes and came back handed me a coffee and a bag with cream and sugar. It wasn't until I got all the way home with my 1 year old twins that I noticed she handed me the exact same coffee she already gave me-the one with cream and sugar in it! I don't know if she was too busy socializing instead of paying attention or what her deal was, but she needs more training and anybody else who was responsible for my order should get more...

Went here for the first time (day before Thanksgiving) and it was good. Decided to try something new today and branch out from my usual basic self since it's on the edge of the end of fall/ beginning of winter. I decided to try a medium sized spiced cookie iced coffee with oatmilk, three shots of vanilla, a splash of sweet cream and sweet vanilla cold foam on top. I went inside, thankfully, because after I tried to sip I decided to add two sugars to it because I thought it needed a little bit more sweetness. But I am definitely a sweetness girl and have always been a huge fan of drinks when I have the option to choose for myself. But I can handle drinks if they aren't sweet. I just prefer sweeter drinks. But I did drink the whole thing and thoroughly enjoyed it and would consider ordering it again. But maybe getting a little bit more than a splash of sweet cream next time. The workers were great. My drink was delivered splendidly and quickly and I have nothing to say but...