McDonald's — Restaurant in Clinton Township

I don’t understand the other reviews that are horrible relative to this location. If the place were as chronically filthy as described by some, it would be evident at the fountain station, and in every corner of the store (corners specifically). Not only did I not find the usual ick in the usual places, the tables were clean (not even sticky or filmy) AND the men’s restroom was clean and stocked.

This is the cleanest, quietest, most incredibly well run store I have dined at or patronized in a long time. And all that without compromising customer service or courtesy.

This is how I would want my business to operate if I had the volume and demand this store clearly has.

They even had a Karen while I enjoyed my order and resolved it without escalation or issue. I’m pretty sure Karen even left happy and I think I heard her say, “they got it all right the first time!”

In a world of downgraded expectations and less than stellar experiences, at well more than just McDonalds, I believe it would be challenging to find anywhere this particular location and team could improve. I’ve given a lot of feedback about a lot of less than awesome experiences but when the praise is due as it is here, I really want to ensure it is extended.

Their driveway entrance to driveway exit, during a prime busy hour was 4 minutes and 6 seconds, that is total time on the property, not just window time. That’s amazing for how many people were here and through.

The outlets at every table are a very welcome feature, and though I didn’t use them this time it would inspire me to pick this McDonald’s over a dozen options that don’t offer easy power for laptop or phone recharge.

Great job and major kudos to the whole team working when I was here. Thank you for a...

I placed a large order. They had me pull up to the last window to wait. Once i was handed my food i asked for sauce for my 10pc nuggets. The employee let out a very rude and loud sigh and told me that I should have already asked for sauce and not waited until the last minute. So i said “really”? And she said yes It’s only 4 people here i don’t have time to run back and forth to grab you sauces that you should have already had. So i told her not to worry about it and have a nice day. I then pulled into the closest parking spot and dialed the number to the store once I called and asked for the manager i began to explain the incident, and the manager told me it was her that i had the encounter with and that I was rude and inconsiderate of me to not order a sauce to because when and hung up the phone before i would respond. So i called back and she picked up the phone and told me to stop calling because there was nothing she could do for me so i asked for her name and she told me she doesn’t have to give me that information and hung up the phone.

This incident was very rude and unprofessional. I have never been treated that was at any food establishment. That was terrible customer service, on top of the fact that the quality of my food was terrible and i had a family emergency going on. I will never in my life return to this McDonalds or any other and i will be leaving another review on Yelp because i am just that disappointed and upset by...

Very disappointed with how this turned out. I ordered ahead for my boyfriend to pick up his breakfast. We only have one car so he said he was fine walking up there on his day off. We had done it before many times where I place the order and he picks it up. Today, however, my boyfriend went inside and was told he can’t take the order because he doesn’t have the phone with the pickup code? I sent him a screenshot with the code and the order they still refused to let him take the order because he didn’t have the actual phone that the order was placed on. They told him that that had always been the policy to have the physical phone. They made him reorder in the restaurant and while he was waiting for them to bag everything he could hear the cashier and manager making snide remarks that “that’s how people get free food”. Extremely rude of them to assume that my boyfriend was trying to scam free food, especially when he had all the information needed to prove it was his food. Usually this is one of the nicer McDonald’s in the area, especially during breakfast, but with that it is just an unwelcoming atmosphere. Would not recommend eating at this one again, unless you want the workers to assume you’re going to end up scamming them...