Wendy's — Restaurant in Clinton Township

ZERO STARS!!!!!! Hands down the worst Wendy's I've been to!!!! I made a mobile order which took 3 times going through the drive thru for them to get it over an hour of my time wasted. The first time they told me they had it at the speaker but handed me someone else receipt even though it didn't match the name I gave them. The second time they said it wasn't there and the third they said they had it. After waiting in line for sometime, once I got close to the window I got a notification saying thanks for stopping by and could now only view my order receipt meaning they allowed someone else to pick my order up, which was confirmed at the first window. I told them I never picked it up or sent anyone. The manager said it was doordash that picked it up I assure her it wasn't through them. She asked for my card I used to pay I gave it to her, she gave it back said it didn't match and closed the window in my face so I held her line up. I tried to show her the app which has the order number and receipt and my payment method but everyone in there refused and accused me of trying to steal an order that I paid for and called the police because I asked for my refund or food and refused to leave because I knew they gave my food away. All in all this is not the first bad experience at this Wendy's, not to mention the "crew members" that were outside smoking outside the front of the building! I wouldn't recommend them to my...

I went through the drive through and ordered my food. Upon getting to the window to retrieve my food the young lady briskly opened the window and with no eye contact hi, bye or smile hands me my food and closes the window as briskly as she opened it. While I was so very hungry and ready to eat I opened the bag to find out I had the wrong order. I went back around and came back to the window where a manager middle age black snobby man approached. I told him that the former person was so in a hurry she gave the wrong food. He looked and tried to correct me but I know what I ordered. He said that he would fix it. When he came back to the window I explained that I know that they are working hard but they are lacking training. He replied "well it doesn't help when you come with an attitude". Not the least bit professional tone I might add and walked away. When he returned I told him that I will just take my money back. He muttered under his voice and walked away to get my money. He brought me nearly $5.00 too much and I tried to tell him and blew my horn to no avail. I then called to alert that someone will be short tonight due to negligence in customer service. I understand that people are overworked but the least that should be expected is a simple smile and thank you. I may have even kept the wrong sandwich if I received courteous service. Train, train, train. Customers are not the ones who need...

Just went through the drive-thru, had to repeat my order 3 times! Got my food, fries looked and tasted like they've been sitting under the warmer for a while and saturated in oil! Then they don't put a spoon in the bag for my frosty, I pull over in the front lot and walk in, grab a spoon and I'm stopped as I'm walking to the door by the manager JR and told "you can't just take us stuff without purchasing something" I tell him " I just came through the drive-thru" he then pretty much tells me I'm a liar by saying "no you didnt, I just saw you walk from over there" pointing north by the popeyes. I then tell him "Yeah I know, that's where I pulled over after leaving the drive-thru" and then continues to tell me I need to purchase something before taking any of their stuff. So I said "okay, I just went through the drive-thru and did not receive a spoon for my frosty!" He then says okay and I walk out. Upset, I get out to my car, grab my food and bring it inside to show him that I had purchased something and tell him that he's extremely unprofessional and did not once apologize for accusing me of lying! I will never return to that wendys again and I hope no one else's has to have the experience that...