Nothing Bundt Cakes — Restaurant in Clive

Ordered a full 10” Bundt cake online today for my mother in law’s birthday this weekend, as she absolutely loves the cakes and this will be an awesome surprise for her. Toss up of her favorite flavors being Lemon and White Chocolate Raspberry - both so delicious, and a tough decision to make as there is no option for cakes aside from single flavors - and understandably so. We received a buy one Bundtlet get one Bundtlet free coupon at the Des Moines Home & Garden show a couple of weeks back that expires this weekend, so I contacted the store prior to ordering the cake to speak with a staff member, and Tracey took my call. I inquired about the possibility of receiving the free Bundtlet with the purchase of a full size Bundt cake ($33 value), instead of having to purchase a Bundtlet ($4.50 value) to receive a free Bundtlet ($4.50 value). Tracey said, “No, it’s a buy one Bundtlet get one Bundtlet free coupon.” She had seemed hesitant in her response, and in wanting to make sure I had been clear in what I had asked, I reiterated that I was going to be purchasing a full Bundt cake, and was hoping to receive the free Bundtlet with the purchase of the full Bundt cake as opposed to receiving the Bundtlet with the purchase of a Bundtlet. Tracey quite rudely said, “I can only do what the coupon says. If you want a free Bundtlet, you have to purchase a Bundtlet to receive one.” I thanked her for her assistance, and proceeded to place the cake order online, because I adore my mother in law and want her birthday to be filled with her favorite things. Two star rating is because, while the cakes themselves are absolutely fantastic in both quality and flavor, the customer service received when I contacted store with a question was reprehensible. I made the purchase today because it’s an important item for my mother in law, but it is the last one I will make from this specific location. I’ve always had tremendous customer service and complete satisfaction with many other locations across the country, and I still feel very favorably about the product as a whole. However, with the entire state of Iowa having only one store/franchise location, and with the lack of customer service and regard received today, it seems that this particular location isn’t one that consists of owners wanting their customers to be satisfied, nor of their employees to treat customers with politeness and respect. I know my mother in law will have a delicious cake this weekend, but I won’t be a customer again.

update The store manager reached out to me regarding my experience with their store, which I appreciated tremendously. My discontent with the situation was addressed, and I was also able to hear the viewpoint from their side in cases such as this, which helped to close the gap, if you will. The cake for my mother in law was as delicious as always - they are her absolute favorite for a reason! -, and I am looking forward to enjoying the next delicious cake that will come from this Iowa store. Thank you again for...

The cakes are delicious but the customer service is not good. Last Friday, I went in person to purchase two dozen cupcakes for a party and to order another three dozen to be delivered to my office this week. It took forever to get the order input, I was told that they don't open until 9 am so they couldn't deliver them to my office at 8:30 am and would have to deliver them the afternoon before the office function (even though I was charged for delivery). I said fine, paid and left. Our office function was moved up a day so I had to change the delivery date. I called them to do so. Again, listless customer service, they couldn't find my order, put me on hold, still couldn't find my order, asked for my order number or receipt number (which is not with me) and then acted as though I was the idiot because I didn't have the numbers. I told them they not being very nice and ...... nothing! No apology, just dead air. I was going to order a couple of cakes for Christmas dessert, but I will not now. II'd like to know where the owners are. t seems to me that the owners should be on site until things are up and running smoothly. They seem to be nowhere...

If I was able to give a negative star I would. My order was placed online, a confirmation number was given after payment was made. Once I arrived @this location in Clive, IA the cashier Reese asked how could she helped. I told her I was picking up my order and provided a confirmation number, I guess that wasn’t good enough or she couldn’t work her system to find my order. Her demeanor was snobbish and extremely rude. She also did not provide a carry out bag to put my cake in.Customer service is everything and if I didn’t need this cake for a celebration tonight I would have taken my business else where. Please note when you’re a business owner the first person is considered the face of your business, so please let’s not hire anyone that would be able to stunt the growth of your...