Nonna Clementina's Gourmet — Restaurant in Closter

Don't even bother. I have tried 4 times now and there is always some rudeness, lack of courtesy, and very slow help. Last year the rude woman at the counter ignored me while I stared at the counter. It was like she was waiting for me to greet her. When she was "finally" ready to notice me I asked what kind of soup they had told me it was "bean" soup because they servie a lot of Spanish customers. She didn't smile, didn't say how are you, didn't say how can I help you... no effort to welcome me to "her" establishment; just "what do you want." It was so "rude" I never wanted to deal with her and didn't try the store again. I went in a week ago, hoping for a different experience, and, same exact thing only worse. The same woman was leaning on a counter eating lunch while I stood there. The owner was pre-occupied having a conversation with a woman at the counter BUT who wasn't ordering anything. Finally, the woman asked if I was "ready" or something to that effect. She clearly had an annoyed tone like I was interrupting her lunch. I was annoyed with the woman who was literally shouting at the counter and the rude woman behind the counter...I should have just walked out. I was really hoping to find a good Italian deli... I guess now I know why Acinapura (formerly Isabella's )is packed every day and this place is empty. Finally, today, I go in and "same" woman doesn't greet or acknowledge me but "clearly" sees me standing at the counter while she's making a sandwich for someone else. Instead of helping me when shes done she walks over to a customer who came in several minutes after me and asks how she can help him. The customer had to point to me to say "I believe that woman was first." It's not a mistake - - this "owner" clearly does not believe she has to treat customers courteously and wanted to let me know I wasn't welcome... so I get it now. You don't want my business -- happy to oblige. It's so rude and demeaning to stand there waiting for help and have someone completely ignore you.. Aso - fresh mozzarella isn't ready until almost 11:00 and they charge $12.99 per pound which is crazy... I can getter better mozz cheaper and will do so from now on. I, truly, have "no idea" why the owner is killing himself to put out good food and allowing his wife to mistreat customers What is "so sad" is the owner literally looks like he's working himself to death and puts out good food but allows the wife to behave this way. She is, sincerely, one of the rudest people I've ever dealt with in a retail environment and is, IMO, destroying his business. Total joke of a situation. If it was one time I would say maybe I was in a bad mood and just irked -- --- it has happened every time I go in. This woman clearly doesn't want certain customers in her store - - this is not a joke or an exaggeration. I WILL NEVER, EVER, EVER SHOP THERE AGAIN... I guess defending his wife's arrogance is more important than running a good...

Pretty awful customer service. Why I still chose to drive all the way here and still give them my business is beyond me. Called and was put on hold for 15 mins. Instead of picking up the phone and offering to help me after this obnoxious hold, she hangs up the phone without saying a word. When she hung up, I was already pulling into the parking lot. I came in to find out why I was left on hold for 15 mins and she told me “oh I’m busy.” Meanwhile her and another guy are literally just standing at the case. Doing absolutely nothing. Not one car in the parking lot. The phone wasn’t ringing. Nothing was happening. No sorry for the awful customer service, nothing. She just didn’t care one bit. I could go anywhere. So many places to buy or order lunch. I will never step foot in this establishment nor will I spend my hard earned money here ever again. The first thing should be giving good customer...

I was there once before and I got a breaded chicken sandwich I asked the girl to heat it up and she said it was already hot but of course it wasn't buy the time I noticed , I already left.I also asked her to put lettuce on the sandwich and I guess she thinks it's her place because she was being very stingy and she put on a few broken up pieces, very strange. I stop by again four months later and I ordered the same sandwich, and it was the same results all over again. They need to replace this girl I think she's very lazy. That's it for me I won't be back . It all goes back to the owner he needs to be more watchful of his employees I guess when he's not around they do...