Arby's — Restaurant in Cody

STAFF FLIPPED OFF MY HUSBAND AND 8 YEAR OLD AFTER WAITING 20+ MIN IN THE DRIVE THRU, AND THEN GOT THE ORDER WRONG.

My husband took my son through the drive thru and ordered 1 happy meal and a chocolate shake. There were 2 cars ahead of them, and after 5 minutes my husband noted the time. They reached the window after waiting 20 minutes and then waited another few minutes while the staff made the shake and soda. When the girl finally came to the window my husband said “waiting 20 minutes for 1 order is pretty crazy”. She snapped back at him, “We only have 2 people in here so if you don’t like it don’t come through our drive thru”. My husband responded “well I didn’t know that when I ordered and that’s not the customers problem.” She proceeded to flip off my husband in front of my 8 year old, and walked off. To make matters worse, they messed up the order and gave him a vanilla shake. Arby’s is my son’s favorite place to stop and it’s on our way home, but he now says he doesn’t want to go back because he doesn’t want to see her. I understand they struggle to find help, but needless to say…THE SERVICE AND STAFF SUCK. THEY ARE UNPROFESSIONAL AND...

Stopped in on our way back into town and should have known it was bitt going to go well, first off bathrooms were out of toliet paper and paper towels, the lobby soda machine was broken, soda was flat and ice portion was not working, then when we got the food we ordered, they forgot an order or fries and then my husband's sandwich had maybe 4 shavings of roast beef and the other 2 sandwiches were thrown together and messy as hell. Cheese sauce was all over the beef and cheddar I ordered and the Swiss cheese wasn't even melted on our chicken bacon Swiss. It is always something with this place. We will...

Placed an online order here and it didn't take my coupon wanted to cancel and try to reorder but only number given was the stores number to contact which good luck no one will answer so I go in and tell them what hepppend and was told I have to contact corporate to cancel my order, which would have been great if the app actually gave a number to call other then the stores number. So long story short they wouldn't help me with my order and also the fries and potato cakes were pretty much cold the sandwich would have been too if they didn't pop it in the microwave to warm up the cheese and meat....