Ordered online and confirmation said food would be ready at 5pm. Got there 5:05 and indicated we were there to pick up a to-go order. The guy asked for my name and then said "just a minute" and went back to serve people in line. I was thinking to myself "what's the point of ordering online if you still need to wait until after everybody who got in the door before you was served?" Patiently waited until no one was in line and inquired again. Was told that they ran out of beef but new batch should be ready in a few minutes. So the wait continued. Inquired again at 5:20 when it'd be ready and was asked "would you like a refund?" We left the place to run other errands at 5:25, 25 minutes after when the food was supposed to be ready and still no food. And this is not make-to-order by any means. It's like a Chipotle or Cava for Korean foods. Would not recommend.