Dunkin' — Restaurant in College Station

No "stars" or negative "stars" would be more fitting!

I grew up on Dunkin Donuts when I lived up north. When I left 28 years ago it was the last time I lived near a Dunkin Donuts until now. When the plans for a Dunkin in CS was finally finalized I could not have been more excited! Especially, after the let down of plans being scrapped a few years ago. Everyday since this past spring I got more and more excited at the progress as I drove by.

Fast forward to today and I am not sure I have ever been let down more from a favorite eatery! I originally planned to wait until the novelty died down and there were no more lines. However, today being especially cold and rainy, temptations got the better of me and I craved a warm Dunkin breakfast sandwich and that famous coffee I had missed so much! I made the decision to do something I had never done before and that was to sit in a ridiculous line for a $7 rainy day treat!

In the end I do not believe I could have been let down more!!!! After an hour when it was FINALLY my turn to order I was told that they were out of eggs. By then I was starving and ordered a breakfast sandwich anyway. I figured getting my favorite coffee that I had been waiting for years for would make up for it and for the fact that even though they were out of eggs they were still going to charge me full price for the sandwich (something Starbucks would have at least offered a small discount for or ½ off my coffee). I ordered my favorite donut too (Boston Cream). I told myself that it would at least be a distraction from being let down on the sandwich.

In the end, not only was I upset at paying full price for a sandwich that was missing the main ingredient I was also given a donut that was tossed upside down in the bag. When I fetched it out.. It was a Boston Cream minus the chocolate icing. The icing was left stuck on the bottom of the bag. I tried to keep my spirits in check by telling myself I at least still had my coffee to look forward to...even though it was lukewarm. However, by the strong need to take a nap once I had finished it told me that it was likely made with decaf coffee!

I get growing pains when a new place opens and they are met with high demands from jump. I even can allow for a little slack over running out of eggs (still being charged full price is more difficult to forgive). However, I do not think I was expecting too much for my coffee to be made correctly or for my donut to not be destroyed??!! I completely blame bad management! 1st for not being prepared enough to make sure your inventory was prepared for the demand. It was 10am and they were already out of eggs! 2nd for not hiring and training people correctly! If was not handed a destroyed donut and a coffee that was made incorrectly then maybe I would have been more inclined to overlook being charged full price for an inadequate sandwich! You have been open a week now... plenty of time to have gotten your act together! Fix your inventory and hire people that are capable of handling the simplest task such as properly bagging a donut and not screwing up simple drink! Reading other reviews it seems like your inventory has been flawed all week and I'm not the only one that's recieved shiity service! Maybe shut down until you have figured out how to run a business!

Seriously! The WORST experience EVER!

I guess I will be returning to Starbucks for the...

After reading the negative reviews, I wholeheartedly agree with them.

Dunkin’ has been my favorite restaurant for the longest time. I have fond memories of going to dunkin every day in my hometown, patiently waiting at the door at 4am every morning just so I could be the first in line when it opened at 5am. Even on days when the store wasn’t open, I’d sit out there in the parking lot waiting for opening time the next day. Some say I’m crazy — I just say I’m in love. I live and breathe dunkin. Dunkin is my passion. No other restaurant has been there for me like Dunkin has.

So when I say that I was excited to hear that my favorite restaurant was opening up right near me in college station, that’s a clear understatement. I sat in the parking lot every single morning during construction, praying to God (the CEO of dunkin) that I could be the first one to grace my lips with some delicious dunkin coffee in college station, because you definitely can’t find coffee anywhere else in this town, at least none as delicious as questionably sourced coffee from a generic corporate monolith such as dunkin.

Then... it happened. The grand opening. I saw the line, stretching down wellborn, and I started shaking and crying. Why, God? Why must other people also enjoy the same food I enjoy?

I had to wait in the line for damn near an hour. Still shaking and crying, when I finally got to the window, I pleaded with the pastry artisan taking my order: “Please ma’am... I need a breakfast sandwich.”

Her reply?

“I’m sorry sir, we’re out.”

I am angry and appalled. How could they do this to me? I am a loyal supporter of this restaurant, and I always have been. To think that this restaurant would treat me like just another consumer, rather than their #1 fan, makes me sick to my stomach.

I am never eating...

We really wanted to try out their maple bacons (aka snackin’ bacon) and their drinks. So we got in line and waited about 40 minutes for our turn to order. Then this girl who named E. gave us the wrong order, which was frustrating because we waited for so long. The moment we drove out of the pick-up window, we realized we got the wrong order. Then We had to drive back and knock on the pick-up window to get the items we actually ordered. And this girl gave us our order and said “here you go” without an apology, no sorry, nothing! She walked away from the window and even took our receipt. When giving us the wrong order the first time, she said to rate her on the survey (link on the receipt) to receive a free donut. But the second time we went back to get the things we ordered she took the receipt away! How funny! Lol. We were not going to give her a bad rating anyways. But we ordered for a friend and needed that receipt to verify the prices. I know mistakes can happen, especially this place take so many orders a day. But the attitude of this girl is what I don’t agree with. Luckily, the bacons were actually good and I really like their coffee. Hopefully, they will do...