Panera Bread — Restaurant in College Station

I am in town for work from St. Louis (home of Panera, AKA St. Louis Bread Co) and I'm a Sip Club member. I choose this membership because I travel often for work and am always looking for a decent spot for wifi and some coffee/lunch. I prefer supporting local coffee shops, but I always know what to expect at a Panera as far as seating, outlets, wifi and food. Part of being a franchise is to have a consistent experience among franchises.

So disappointed to come to this location to see they do not have wifi. I figured it was a fluke so when I was in town the next month, the wifi sign is still up and has probably been up for a long time. PLEASE CORORATE GET THEM WIFI. Or, do they do this on purpose to avoid having workers and students? I emailed the cafe at some point asking about wifi - the person wrote back to me quickly, late at night (thank you!) and apologized and said they are working on it and it should be approved by the end of April. We'll see when I get here next time. I appreciate the response and I am sure this decision is way out of their hands.

That is part of the reason why I gave two stars. The other part is because the staff just overall sucks. I went again on this trip knowing they didn't have wifi and I used a hot spot to work and have lunch. I really hate complaining like this but as I said, I'm a sip club member and from St. Louis and visit MANY Paneras/Bread Co's and I'm so disappointed in the service. It's acutally a beautiful cafe but most of the staff were indifferent to rude. The cafe didn't allow dine-in orders on the app which I usually do, so I had to order at the counter. This guy was so indifferent. I ordered a bagel and then he redeemed a free bagel from my app and didn't ask me, I found out when the total came up.

I sat near the order pickup area because there was a booth with an outlet. The staff were grody. Their discussions were inappropriate. A young man wearing a MARVEL ball cap was just awful. He dropped the F-bomb several times, said Sh*t many times in general convo with his coworkers, and this whole discussion about how their soups look like vomit so he won't eat them was just so inappropriate. None of them seemed to care that he was using cuss words, it was just normal. I could not tell who were the leaders/managers. No one was really directing anyone.

Props to the young woman who was training a young man on his first day there. She was very professional, walking him around the store,...

I read reviews before ordering here and wanted to give this place the benefit of the doubt because every Panera I’ve been to has had the same quality of food, and the other reviews really only comment on the service. However, the service is so bad that it does affect the quality of the food.

I placed an order on their website to be picked up at their drive-through and I will say that is a piece of positive feedback was that it was super quick to pick up. However, there were numerous things wrong with my order. I requested utensils yet was never given any, and the manager confirmed that it was on the order instructions for the store, but they still didn’t add them. Not even a napkin. I had a bagel that was just completely missing from the bag. I ordered the chicken salad sandwich and while it was tasty, there was almost no chicken salad on it and two slices of tomato so I just felt like I was eating a tomato sandwich even though I love tomato. I ordered a bowl of soup which was maybe filled halfway and a sad portion for the almost 8 dollars they charge. The baguette that came with the soup was also kind of cold and stale. The food looks nothing like what is advertised.

I’m giving this review two stars because the manager who I spoke to about my order was really accommodating and understanding, refunded my entire order, and said that he would speak to his employees about this. I felt a little bad for him. It’s not that hard to read instructions and they also weren’t busy at all. There were at least 4 employees standing around from what I could see through the drive-thru window and they couldn’t get a small order right? This was the first time I’ve had Panera in probably 5 years and I am an reluctant to try again in the...

Customer service is horrendous. It was my first time having Panerabread and I am never coming back. We ordered online and they most likely gave the order to the wrong person (when I got there, my order was nowhere to be found despite getting a message that it was done). The workers never ask if you need help, they tend to ignore you unless you really make it a point in asking for help. I was told to wait 5-10 more minutes for my order when I first arrived (since the kitchen never "put it out")-- which I patiently did. I was courteous and never really pushed my order since Ive worked in the restaurant industry before; I tried to ask an older lady worker if they could check up the order since the order was supposed to be done 20 minutes ago, only for her to roll her eyes and shut me down, saying that "It's busy. Go sit down and wait". Thus, even if they do acknowledge you, their tone is very disrespectful (am I customer paying for you to treat me like some dog?); if you don't like working there, no one is forcing you to. The manager ended up redoing the order for me since someone must've gave my order away. I ended up waiting for an hour for mediocre food despite having placed it ahead of time. Guess what? They forgot 2 sandwiches. Family pack was $33 and supposed to feed a family of 4. Attached a photo, "that" is worth $33? I could make a salad and some sandwhiches for way less. Expensive and not worth it, waste of time. Just a warning to anyone who...