Margaritas Collierville — Restaurant in Collierville

I'll change my service star or give a different review when this is addressed. Who is the female manager that does NOT have the very long hair? My husband and I are frequent customers. We would come in to dine all the time, told the long haired manager that we don't go anywhere else to eat Mexican, I tell everyone to come to Margaritas. Now we get it Togo because it is convenient. Last night was the first time I've been argued with about veggies being in my child's rice. Now the veggies are included. Had to go back because half our order was forgotten. This was my mistake, I will always check from now on. However I asked for extra salsa when I placed my order. When I called up there I said please make sure the extra salsa is in there. When I got there I said is the extra salsa in the bag? I was informed by this manager that they normally charge extra but since we were coming back up there she just put it in there? I literally asked her if she was new there? My husband paid $63 for 4 meals and there were 4 cups in this pictured below. But you threw extra in there and should've charged me for it? I will continue to give this place a chance because I know the above and beyond service we've always received before. We love the food, THE DRINKS and are friendly with one or more of the staff. This one manager does not reflect on the restaurant as a whole. However I've worked customer service for 15 years and situations like this will discourage customers...

I am writing to express my extreme dissatisfaction with my recent dining experience at your establishment. During my meal on 8/23/2025 I discovered a large insect – what appeared to be a roach – in my dessert. When I brought this to the attention of the manager, she insisted it was a piece of chocolate, despite the clearly visible legs and the unsettlingly crunchy texture. I find this response both unacceptable and deeply concerning.

The presence of a roach in my dessert is a significant health hazard and indicates a serious lack of hygiene in your kitchen. This is not simply a matter of a minor inconvenience; it represents a failure to maintain basic food safety standards and poses a potential risk of illness to your patrons. I am deeply disturbed by the manager’s dismissive and frankly unbelievable attempt to explain away such a blatant violation of food safety regulations. Her response lacked professionalism and demonstrated a lack of concern for my well-being and the safety of other customers.

I expect a prompt and thorough investigation into this matter, including a review of your kitchen’s sanitation practices and staff training protocols. I also request a full refund for my meal. I hope to receive a sincere apology and assurances that steps are being taken to prevent similar incidents from occurring in the future. I will be considering further action if I am not satisfied with...

We are in town for a tournament. We always find a Mexican restaurant to dine at when we travel.

We arrived around 800p on Friday night. Parking is horrible, small places and people park wherever they want. Note, this restaurant is located in a strip mall, so they have no control over that. We were seated quickly and immediately greeted by our server with menus, chips, and salsa. The salsa was flavorful and chunky. She took our drink order. Several drink specials were noted on the door and walls. The menu beer prices are very pricey. It took me 3 tries at a 32-oz draft beer. They were out of 2 flavors.

We placed our orders, and the waitress had quite the language barrier. Our food arrived promptly and was very tasty. One of my girls ordered off the kids menu, and the portions were plenty big. My other daughter ordered Pollo Feliz, and it was more than she could eat. We all had some. My wife and I had the California Burrito, which was buy one get one free! They were huge and AWESOME. They have a different item daily for BOGO, this is a gamechanger.

Minus the parking and language barrier, this was a great dining experience. Would most definitely go back, and we may before we...