Freddy's Frozen Custard & Steakburgers — Restaurant in Colorado Springs

We are a military family and had a bad experience with James and the other manager today with the black shirt. A employee was yelling at my wife. Telling her not to come in the store we will bring your food out. My wife went in the store minding her own business when the young blonde girl came to her out of character. Cursing yelling and being very immature. My wife stated she was already being helped. The manager in the black shirt said my employees are always right. That was his first mistake. Customers are always right get. They messed up our order three times and we decided to get a refund. This was the worst experience ever and we dont recommend this place to anymore especially military. We will be doing a review on yelp and google. After how they treated us we needed to inform you ASAP. We had James on speaker with Lieutenant colonel .. he had no idea and his tone changed. We called the store and James was yelling and cursing at us. The staff their are very rude and even though you had bad reviews we still gave it a try. The manager with the black shirt dropped my food on the ground. It was inside the bag and he picked it up and told us to take it or don’t take it. The other employee (young lady) kept yelling wait in car we will bring you food and you wouldn’t have seen us drop it!!! They all need to be reprimanded. That is not sanitary and something needs to be done. Being stationed here at the AIRFORCE ACADEMY and to get TERRIBLE SERVICE was like nothing we...

The Chicago Dog I ordered was an abomination and was a contender for the worst hot dog I ever ate in my life.

The worst and most obvious error was serving the hot dog on burnt TEXAS TOAST--not a bun. Who on earth thought this was an acceptable idea?

Let me explain for the corporate idiots who put this menu together how an actual Chicago Hot Dog is made (and I doubt any of them have ever ate a hot dog in the Windy City):

1. Serve the hot dog on a warm, steamed bun, ideally with poppy seeds.

2. Get the condiments right. You need good-sized tomato slices (not wafer-thin), good quality chopped onions, strong relish, and a pickle spear (not a wafer-thin slice).

3. Don't forget the sports peppers and celery salt. These are key flavors of this food item.

4. Finally, put the greed aside. The best Chicago dogs I ate as a kid were $1 from hot dog cart vendors. Yes, a $1. Don't tell me that twenty five years later, hot dog costs have jumped 600%, forcing you to charge $6+ for such a basic and simple menu item.

If you're going to charge premium prices for a hot dog--know how to make one.

Finally, you guys have a gigantic "CHICAGO DOGS" sign on the side of your restaurant, and I drove out here specifically for it, so you brought this criticism...

Our group ordered sandwiches and various icecream desserts. All the pattiemelts were greasy and had an inadequate amount of meat. The meat was scrunched up along the sides and was bare on the opposite si!es of each sandwich. They all were obviously made by the same preparer who didn't care nor put enough meat on them, nor drain the onions or put the other ingredients on the sandwiches there make sure that they were like real pattiemelts, anywhere else. Bad news. The others had assorted hamburger plates. They said the burgers were also geasey, one was pink inside and too salty. Most of us don't like over fried skinny fries. Some were hard and crunchy. We ordered two hot fudge Sundaes which were exceptional. The chocolate custards in them were very rich and cold. The others had assorted custards with mixed flavors. The other said they were the best ever! We will be back for the custards, and would have given you a 10 for them. Yet, none of us found any use for the meals you serve. I wanted to take mine back but the others said why bother if all of us got inadequate food, then that is just...