Golden Flame Hot Wings — Restaurant in Colorado Springs

I couldn't have been more disappointed today. I called early yesterday to ask if they were taking pre-orders or if I just order the same day. I was told they were taking pre-orders with pre-payments. I went ahead and did that and scheduled a pick up time of 4pm. I arrived at 3:45pm to be greeted by a very very thin lady who asked if I pre-paid. When I said yes, she asked the girl next to her if it would be "in that stack?" The other girl while on the phone said yes. The lady in front of me bows her head and says, "I don't want to go through that stack. I'm not going to go through that stack." I stood there in amazement, "Really??" so the other girl gets off the phone and goes back to "the stack". She found it, did something and had me sign a receipt for the order. When I asked how long before my order will be ready, she said, "about 15 to 20 minutes". I was fine with that but a little irritated that I pre-ordered and pre-paid, yet they didn't even have my order started. 53 minutes later, I ask for a status on my order and stated, "In 7 minutes, I'll have been waiting here for an hour!" They checked and I was told 5 more minutes. During that 5 minutes, I heard a lady yell out they needed garlic fries on the fly. Yes, they were mine. They got the fries and got me the order. By the time I got my order, it officially was 1 entire hour I stood there, waiting. Upon trying to leave, the lady was nice enough to at least offer me a 2 liter of soda of which I declined. I just wanted to get home to my wife and friends to watch the Super Bowl that I've now missed almost the entire 1st quarter by the time I got home. My wife was so irritated, she called and in my opinion, rightfully demanded a full refund. Just my opinion here, but I think they were not prepared for the business they received and they didn't plan well. They even ran out of Dr. Pepper that people pre-ordered. I'm hoping "Gina" holds to her word and refunds us. The wait was absolutely excessive and the fact that other customers were complaining about a wait as well and they didn't offer anyone any credit, refunds, free water or even drinks while they waited. They just let themselves fall very very behind but gladly took everyone's money. We will not revisit this place after this experience. Very, very disappointed.

EDIT 2/4/2019 - Yesterday, the owner contacted us which was greatly appreciated. He took care of us and we're very happy with what he did. We will return to the business again and I've increased my review to 4 Stars. I'm only keeping one away due to having to deal with the issue in the first place. Much thanks to the owner of this...

Though I appreciate a nice hot wing, my heart has always been devoted to another fried delight, the onion ring. I felt a craving for chicken wings that I hadn't felt in many moons recently, but I realized it represented yet another opportunity to subject onion rings to the stringency of the Onion Ring Standard.

The carton, while being a slightly different red and white pattern from most red and white patterned cartons, was fairly standard, as was the paper separating the rings from the carton. As is so often the case with presentation, it was nothing special, nothing egregious.

Dark brown batter of varying shades coats the onion rings, running the gamut from golden-brown to the shade of the mountains and foothills surrounding me as I glance out the window. The darker shaded onion rings have a tendency to mask inconsistent battering, making them look more evenly coated than they are.

These onion rings were fairly modal in most aspects, such as size, consistency, and taste. As suggested by the darkened batter on the onion rings, they may have spent a little too much time in the fryer. That extra time did lead to some marked improvements in taste, however, most prominently featuring a hearty dose of onion juices unleashed by the fryer.

The overcooked nature of the rings also led to a little less grease on the onion rings themselves, another plus, though it comes at the expense of a proper fry time. Beyond that, the breading has a pleasant and mildly seasoned taste, which is somewhat overshadowed by some of the other problems.

My initial impressions of the texture of these rings were positive on most fronts. The onions were in the middle ground between raw and mushy, and the batter was hard and crisp. Further reflection, however, revealed that the texture of these onion rings was only the result of overcooking.

Occasional slippage helped reveal this fact, as did the minute space between batter and onion. While the texture had its positive attributes, most were only a result of cooking them near to the point of burning, as though some good onion rings were made and then heaped into a fire and then reluctantly fished out and plated to unsuspecting customers.

A modest sized basket of these beer-battered onion rings was $4.99. For the price, I felt the quantity was lacking, though the taste and texture were about par for the course, barring the problems with...

I wanted to like this place really bad. All the common major 3 complaints we seemed to notice as well. These 3 complaints alone wouldn't really be a deal breaker but all 3 together kinda make it hard to wanna Come back. It's also a decent drive for us so that's almost a 4th factor but irrelevant to fault of the business.

First we noticed the staff seemed to rush us to make an order even though the other folks seemed just as unsure what to order. So the common complaint the staff is rude gets checked off.

Second we make our way to get sodas and find a table. Definitely notice the second common complaint of everything being really sticky. Even the tables felt sticky and made me want to avoid placing my elbows on the table like one does while channeling their inner caveman to eat a pile of wings. Also makes an ocd mama bear of a 2.5 year old wig out.

Third some folks complained the wings were small which I thought was odd. I don't like Frankenstein huge wings like some other place in town boasts about that I won't mention or even recall. But usually a ten pack of wings does me solid. I left this place semi hungry after smashing 10 wings and probably even stole one from the wife's pile.

4th I don't like how they limit your flavor choices.. I don't recall super specifics on the details but just bummed I only got to try one flavor since my wife already picked 2 for our family sized order of wings.

5th.. this one came from my wife who's a little more cultured in germophobia. They washed the bathrooms with the door wide open as if it was some time of live show for the patrons sitting a wings toss from said open bathroom door. Not even a hard wing toss just a light toss like man this too spicy get it outta here toss that's a little too strong and misses the plate toss.

If I lived closer to this place than bdubs I'd probably still try them out again just to be nice and see If we just had bad timing or...