Outside The Breadbox — Restaurant in Colorado Springs

I am sad to be writing this review, as I had been a loyal customer of OTB for a long time. I used to buy their bread and bagels daily from Natural Grocers when I lived in Colorado. Once I moved away, I had to switch to ordering online, and a recent customer service experience I had with them has soured me on the brand. I placed an order for multiple bags of bagels to be shipped to me a few months ago. There was a mixup with my order, and bread was sent instead of bagels. No big deal, I contacted customer service, and the rep told me that I could receive a refund, or get a free bag of bagels with my next order. Awesome! I opted for the bagels with my next order (I figured I didn't need the refund since I am a repeat customer and would order in the future) and the rep told me to just leave a note to add the missing bagels to my next order and they would be included. I placed my order last week and left a very descriptive note, as instructed, and my order was delivered... without my bagels. Yet another mixup. I sent an email to customer service detailing the situation, noted that I was frustrated that this had happened again, especially after I took the time to include a note as they instructed (which was ignored), and asked how to remedy the situation. I received an email back, no greeting, no explanation, no apology, just "I refunded you for your order." I emailed back to thank the rep for the refund but this dismissive response has not sat well with me. It may just be emblematic of the times we live in, but as a business owner myself, I will never understand or accept lacking basic customer service skills. I can't imagine being angry at a customer who has placed multiple orders with your business that were all delivered wrong. OTB may feel that they can be dismissive, after all, they're only losing one customer right? But if you've lost the ability to communicate with your customers like human beings, you've lost more than...

Unassuming store in a largely residential area. Pretty adequate parking in their own lot. As others have said, there is no wonderful smell of baking when you enter, and stocks can be rather limited. I'm just thankful that it's available at all, and that it's a pretty good product. It's remarkable that they can produce enough to sell at a variety of large stores in the Denver area. Even though the need for gluten-free products continues to grow in the US, it is still quite a gamble to produce multiple lines of GF baked goods. I remember days past when the rice flour bread was distinctly grainy and heavy. This is not the case with Outside the Breadbox. We tried the brown rice bread and dinner rolls while we were visiting the area. Also tried the apple and cinnamon hand pies or empanadas. Flavors were on point, as were the textures. It's great to have a resource like this, and not have to develop your own recipes. Some of their stuff is more take-and-bake, which should be a great way to get freshly baked stuff and fill your home with...

I order online. I haven't been to their store. I had given up every being able to EVER have a sandwich again. About a year ago, someone had recommended Outside the bread box bagels. The bagels are the best gf bagels I've ever had. After that i ordered the raisin bread. I loved the raisin bread even more than the bagels. (The other breads are fine but too small for me to make a sandwhich). After wasting so much money on products i end up not liking, i was afraid to try their sandwhich rolls. FINALLY, I caved and ordered one pack. I should have done it years ago. These are the best sandwich rolls I've ever had. I'm pretty sure they are better than rolls with gluten. That's gow fantastic they are. I'm so happy that i can have sandwhiches again. It's a sinple pleasure that i have missed.

A couple of other things: 1.) I have never had an issue with my order. 2.) there are no instructions on the website or on the labels, about how to store the products. I freeze them until i need them like i do with all...