Ordered pizza online at 11:35 a.m. Tracking system said the driver left to deliver at 11:49 a.m. We are, at most, 10 minutes from the Domino's. The driver showed up at 12:25 p.m. The pizza is cold. The drinks are warm. I called the store twice while we were waiting. The first time the girl told me the driver was delivering to the local elementary school - mass pizza delivery. I told her "Then maybe he should have come here first - a lot faster to deliver one pizza and then 100 pizzas then to delivery 100 pizzas and make the guy who ordered 1 pizza wait 35 minutes. The second time, the manager tells me that 11:30 today is just a bad time to order because it's school pizza day. Oh. I get it. It's my fault that the pizza is taking 35 minutes to deliver. Nice. Not. I tipped the driver 2 dollars - and gave him a verbal tip. I figure it's the last tip I'll ever have to give a Dominio's driver because we would never order from this outfit again. Someone is not using their grey matter at that place. (Order finally got here - Mediterranean veggie sandwich COLD - SKIMPY on veggies. I ordered extra provolone and, if what was on that sandwich was extra - it's a good thing I did - basically, two pieces of bread with a lot of banana peppers, a couple of roasted red peppers and a couple slices of provolone - cheaped out on the ingredients. That's one way to increase your profits when you have lousy delivery...
Read moreWe have not ordered from Domino's in a very long time and unfortunately, we were reminded why last night. The ordering process and communication was amazing. We were updated a couple of times regarding the status of the cooking, then a couple more times as the pizza went out for delivery.
We ordered a 16" cheese and a Deluxe, which has some basic veggies and meats. The cheese pizza was not good. It was overcooked, and there wasn't nearly enough cheese. What was there had a weird kind of taste, which I think is just part of their recipe. The Deluxe was more successful with a nice mix of reasonably fresh ingredients, but the onions were very sad looking and tasting.
The deal killer for us is the sauce which tastes a lot like jar spagetti sauce. My wife didn't like the little kick it has, but she is a wimp about spicy flavors. And the crust is very dough-y, with not enough "bite" to it. It also lacked flavor, although I suspect they assume you will put one of their many sauces on it.
So while the overall experience was really good, the actual pizza wasn't. I will say it's a cut above Papa John's which is right across the highway, but I doubt we will order there again.
Value - it was $61 for 2 - 16" pies, including tax, delivery and tip. That's a lot for a chain pizza shop, even if $13 was the delivery...
Read moreThe reason for the rating of 2 stars is because of the quality of the pizzas I ordered. The prices of the pizzas are practically unbearable. The quality of the pizzas I ordered were far from what I expect from any Domino's. One of the pizzas was most definitely not cooked, even though I specifically requested both of the pizzas to be baked longer than they would usually bake them. Neither of the pizzas were baked longer than usual and one wasn't baked for very long at all. The crust and pizza had places where the dough was raw. The pizza made both my friend and me ill, very soon after having consumed it. Due to the fact that it was rather late and I live a little far from this particular location, I didn't return the pizza. I would have called to tell them the next day, but I didn't think it would make a difference since they really couldn't do anything about it, so long after I had ordered the pizza, picked it up, and we consumed a portion of it. Overall, the employees are great. They are friendly and the service is great. I am sure that if I had returned the pizza, they would have replaced it, baked a new one, and honored my specific request while baking the new pizza. The only reason for 2 stars is because the pizzas were not baked to my specific specifications, according to my...
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