Pizza Hut — Restaurant in Columbia Falls

Are you from out of town and looking for an easy meal after hiking, as well as some basic, common courtesy while being served? My goodness, you will not find it here.

I have never been treated this way. My husband and I found this Pizza Hut on our way back after a long hike on 7/25/25 and decided a quick, easy carryout meal was our best bet from our hotel room. From the very very beginning, there was a huge truck parked in the lot with a massive confederate flag flapping in the wind. I really should have known better at this point, but thought you can't judge an establishment by it's clientele. As black and brown people, we went next door to the gas station for a few brewskies, and waited until the racist was gone.

When we entered, the hostess asked if we were sure we wanted to eat there, as it would be a 30 minute wait. Already tired, we assured her that we wouldn't mind waiting for our meal. We were immediately directed to sit at a small bench rather than welcome to one of the plentiful tables or booths that were available. Given the rush hour, we were surprised as space was not in short supply as there were only 2 families dining in.

After about 10 minutes of waiting, a lovely family comes in and is asked by the hostess if they also were sure about ordering here as it would be a 30 minute wait. The father puts on a 5 star act, trying to joke that the wait would absolutely be unbearable, while really commiserating with the hostess about staffing limitations. She is more upset than ever.

After 40 minutes of waiting, I inquire with a drive thru staff person about the status of our meal (hostess is unavailable although she hasn't even bothered to buss the tables of the 2 families who have long finished their meals by this time) and am told that it would be another 30 minutes. I chat with my husband and agree that we would rather request a refund than wait further as this was far and beyond the promised serving time.

Our hostess appears and and I say, "Excuse me," and the hostess actually turns her back on me, retreating into the kitchen. I say "Excuse me, ma'am," and am still ignored. The drive thru staff person approaches again and I politely ask for a refund. We are hungry, and although we are tourists, do not have $40 to throw around for pizza including tip that I preemptively paid for.

The hostess retreats further into the kitchen without saying a word, and 2 minutes later, the cook emerges with our meal. The cook says she can't offer a refund as the food had been ready for 5 minutes by the time I inquired about our meal (about 10 minutes since this point), and that the hostess just hadn't called it out. We take our meal without further noise.

I truly believe had I not asked about the status of our meal, that we would never have been served at this establishment. Tourists, out of towners, or even just locals with the slightest bit of disposable income expecting dignity with yiur meal, DON'T come here. You will feel terrible about the experience you've imposed on yourself and your family as you eat tepid, bland, chain pizza. I should've purchased Hot Pockets at the grocery store and microwaved them in...

Terrible. Absolutely terrible. Our server was Robin. We walked in, I admit we accidentally ordered from the wrong place but she was entirely rude the whole time. She said it would be 20-25 mins, cool we waited. While waiting we saw her use her bare hands to handle all the food. As well as, 30 mins after we were still waiting, she served someone who came in 10 minutes after us who she had been super nice to, and even helped them immediately because she knew them. My fiance was nothing but respectful saying yes ma’am and thank you more than needed, and it was reciprocated with attitude and disrespect. I wouldn’t recommend coming here if you care about your service, and don’t like people touching you food with their bare hands. We watched robin do drinks, carry dishes, wipe her face, but she still handled our food with no gloves/no washing hands/ and disrespect. My fiance had to ask the lady for our order to see if it was done, she replied with let me check, THEN PULLED IT OUT OF THE HEATER. We watched her make, box and put it in the heater then serve other people who are regulars and ignore us. I am not happy with my experience, specially since my fiance and I have grown up here and have gone here since we’re children. My fiance literally had birthday party’s here as a kid. No wonder nobody’s ever there anymore.the respect and care that used to be...

You know that moment when you’re starving after hiking all day in Glacier Park and “why not try Pizza Hut” turns into a legit fun detour? That was me—ready for something easy, comfy, and, well, not fine dining gear-up. Here’s my breakdown: Hawaiian pizza — unexpectedly tasty. Sweet pineapple, savory ham—totally earned 5 stars. Restroom cleanliness — I won’t lie, it’s meh. Gotta give it 3 stars, just keeping it real. Music — guess what? It was my personal jam playlist. That alone gets 5 stars from me. Server game — chilled vibes, no extra fluff, just smooth and friendly. Easily a solid 4.5 stars. Floors — could’ve been cleaner, so let’s call it 3 stars there.

All that said, compared to other park-side fast-food joints, this one actually stands out. I saw a few reviewers mention friendly service and clean(ish) spots around Montana’s locations  . This joint picks up where others kinda drop off.

Bottom line: You want something quick, warm, and just kind of feel-good after hiking? Rocketing yourself into 5-star territory? You’re basically there with the pizza and playlist vibes. Just needs a little scrub-up and boom —...