The staff is rude and my drink was terrible.
I've only been to this coffee shop a few times this winter, but I had a very rough experience here today. In the summertime, I'm an iced latte drinker and today I ordered my first iced latte of the year at Lakota. I sat at the bar and watched as the barista poured my espresso over ice before adding milk and thought, "bummer, no tasty latte for me today." When espresso is poured directly over ice it shocks the coffee and dramatically changes the flavor. The recipe is to add espresso to milk first then ice or combine the ice and milk then add espresso. Since this is my favorite drink, I occasionally encounter this bitter version. When made correctly, it tastes smooth and rich like chocolate milk. Because there is such a difference in flavor I always do make mention of it and, if I come back, I'll order my drink specifically, as if it were a "special order". Many times the barista offers to remake my drink the way I like, however, trying to be polite, I always decline. Today was different.
When the barista handed me my drink I said, "you wanna know a trick I like for an iced latte? If you combine the coffee and milk first, then the ice, it doesn't taste bitter." This has never been a bad conversation until today, it was as sour as the drink in my hand. What happened next is why Lakota gets one star. The barista was incredibly rude. She turned away and curtly said, "I think I know how to make a latte." I agree with this statement 100% i.e. I believe that is what she thinks. I said, "have a great day," and left. I won't be back.
Nobody likes to be challenged by someone outside of their perceived domain, but I think this is important to the person who has invested in all of the ingredients for a premium beverage business only to waste them on sour lattes for their customers. I know baristas are stereotypically pretentious, but I think that if you are to be pretentious you should at least be right. I won't spend my money here again to be treated poorly. I know the two iced mochas behind me in line got the same bad recipe. Most coffee shops get this right and some will even refuse to pour espresso over ice (yep they've got the tude too but at least they are right). Even S bu*ks has never messed this up for me, even in second world countries. I hope Lakota can get this recipe right for the rest of this summer's iced espresso drinks, I will be enjoying my simple...
Read moreI always love the service! Your app however lacks a back button which makes things difficult when I look at one item but can't really go back to look at another. When I hit my phone's back button, it takes me out of the whole app and anything that was in my cart is erased and I have to start all over again. It would also help to have a search bar so I don't have to scroll down everything to find and pick what I want. A calorie count on drinks is something I don't personally care about but hear a few people want. Overall, I'll forever be a local loyal regular because I love the people who work here. So the app is pretty secondary to my experience really. Update: Could loose the Christian Rock music... If you can't play rap among other music due to complaints, I think it's fair to complain about Christian Rock. Christmas music is a holiday thing so I don't mind that playing. It's hard enough living a non-christan lifestyle in the Midwest but to come to a place you feel safe and free from that suddenly feel preach is stressful. It's nice to find places that don't remind you that you are a minority. It give me a break and makes me feel safe and less stressed out. I want this place to be aain stidy spot dince I'm going back to school but next time I walk in, even settle down and I hear Christian Rock, I'll leave and may not come back...
Read moreI love this place but everytime me and my husband have been going there in the evening lately the coffee has not been worth the money!!! the same people which are usually there are two men that we are use to seeing make a wonderful cup of coffee. But someone is not properly training the new employees to make a good cup of coffee!! I ordered two 20 oz of pumpkin pie white chocolate mocha which is not cheap. And I'm fine with that as long as I get what I'm paying for but lately when we go in the evening its always someone new behind the counter and they do not know how to make good coffee I couldn't taste any but coffee that was way!! Too hot plus it also seemed like they didn't even put any flavor in it and my husband's coffee was literally cold and it was supposed to be warm because it's a latte. I hope this review whips whoever is training these people how to make a good cup of coffee because I love this place and I hate walking in hoping that those two men are there just so we get a good cup of coffee and not waste our money on what taste like what I can ...
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