Chick-fil-A — Restaurant in Columbia

I sent a FB message and never got a response. I am posting what I sent in messenger…

Good Afternoon, they never send reviews when things don’t go right. I ordered from the app like I always do to get the points. I eat at CFA a lot, a whole lot!!! Today wasn’t the greatest. I ordered through the app for curb side pickup. I parked in the spot said it would be out in about 3 mins. Waited at least 10 mins. Got my food pulled off and went back to work, which is literally 2 mins from the mall. As I pull off I dive into the bag to eat my fries. Omg, they were horribly cold. Like not the normal like warm or very hot. It’s like I was eating fries from McDonalds… then I pull into work to eat my grilled nuggets…. No freaking sauce, so I am stuck eating grilled nuggets with no sauce. I know it’s the holiday season and it was lunch time, maybe a little busy. But just when you’re paying 9.00 for a kids meal. I honestly couldn’t care less about the fries it was the missing sauce that did it for me. Just reaching out to let you know about my...

CHECK YOUR BAG!! How much hassle do you really want to go to for takeout?? .....Food was good, as usual -- ONCE we FINALLY got it that is...I called the restaurant to confirm our order had been received. It had, was read back to me. We drove to go pick it up. No food. ??? Manager argued with us that our 'curbside' order (placed through the app at home/very glitchy & problematic, why I called FROM home) had "not been placed", we had "done something wrong", they had no food for us. Insisted on us showing him "our receipt" which I didn't have yet as no email had come through to us...Then, as we sat in the parking lot, the order finally processed (or was found or whatever was going on??), the confirmation email came though on my phone...I was able to put in the curbside space #, THERE -finally- was our food. We HAD ordered after all...isn't that something?? Check your order. Something inevitably is missing... Going to Clarksville or Dobbin Center...

The staff was very nice especially this one kid that served me named Akeem, he had looked like he had worked there the longest in not sure if he is a manager or not but he was the best and the fastest. He treated me helped me to my seat asked me for sauses and everything and the thing hat got me was he had dropped the cup on the ground and you really couldn't tell but he took the time to pick it up throw it away and wash his hands. I would definitely come back especially for the service of Akeem. I hope to see him again and I know he is lucky to work there, he's best ive ever seen. Everyone else looked dredded and he was smiling the whole time(I could never do that) but was done by him and I highly respect him and I can tell he cares for each one of these customers. I wanted to take the time to write this to let others know that it's a great place, looks clean...